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e-Statement SERVICE

Enroll in e-Statement
Save on Paper Statement Fee

Enroll in e-Statement Save on Paper Statement Fee

Reducing the countless paper statements that are mailed out from banks all over Hong Kong every month, should be the crucial first step in conserving our natural resources. Citi’s e-statement service helps to cut down on paper usage. Through this service, we can save 20 million sheets of paper a year. We believe it takes us in the right direction towards a greener future and a world with less global warming.

Act Now

  • Every e-Statement counts towards reducing paper usage. Enroll in the service via Citibank Online now!
  • Tap "HOW TO ENROLL" below to view demo.
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Why e-Statement

The e-Statement service allows clients to manage statements in an electronic format through Citibank Online anytime, anywhere. e-Statement offers the same comprehensive information as paper statements.


Enrolling in the e-Statement service helps you to cut-down on paper usage. Through using this e-Statement service, you will also be gaining the following benefits:


Convenience
Convenience
• View up to 7 years of your past e-Statements anytime, anywhere.
• Save time and space on filing paper statements.
Notification
Notification
• An email alert will be sent to your registered email address when your e-Statement is available online.
• You can set up SMS reminders to stay on top of your credit card payment due dates, free of charge.
Save on Paper Statement Fee (Effective Feb 1, 2016)
Save on Paper Statement Fee
Paper Statement Fee will be applied respectively for your banking consolidated paper statement and credit card paper statement received each month. Enroll in e-Statement service to save on the fees.

For more details, please check out e-Statement Frequently Asked Questions

How to enroll

Enrollment is easy. Simply log on to Citibank Online to enroll in the e-Statement service!
Once you have successfully enrolled, you will receive an email confirmation and the e-Statement service will be effective immediately.

Log on to Citibank Online and go to the "Useful Links" menu on the right. Click "Enroll e-Statement/ e-Advice"
Log on

A dynamic QR code will be shown and refresh every 30 seconds. Please complete “QR authentication” with Citi Mobile® App.
Instruction:

  1. Launch Citi Mobile® App
  2. Tap “QR Scan” in App’s pre-login page
  3. Tap “Citi Scan and Pay / QR Authentication”
  4. Scan the QR code
  5. Tap “Proceed” to complete with login password or biometric authentication

Select the e-Statement types that you want. View and agree to the Terms and Conditions

Check the details and click "Confirm" to complete the enrollment. The service will be effective immediately


New to Citibank Online? It just takes a minute to create your User ID and password. Click here to view demo

If you have forgotten your User ID or Password for logging on to Citibank Online, please click here

Paper Statement Fee

Important Note

The paper statement fee for banking consolidated statement and credit card statement has been amended as follows. Enroll in e-Statement now to save on the fee!

Paper Statement Type Fee
Banking consolidated paper statement HK$10 (monthly) per customer
Credit card paper statement HK$10 per statement for each month

Details about Paper Statement Fee

Banking consolidated paper statement fee

Effective from December 1, 2018, if a client receives monthly banking consolidated paper statement(s) (regardless of the number of paper statements received), a fee of HK$10 will be applied to each customer each month and will be directly debited from the relevant banking account*.

The fee is applicable to clients who hold Citigold Private Client, Citigold, Citi Priority, Citibanking accounts (excluding company clients).

Credit card paper statement fee

Effective from January 15, 2019, if a client receives monthly credit card statement(s), a fee of HK$10 will be applied for each statement received each month and will be directly debited from the relevant credit card account*. For paper statements of credit card accounts which have the same statement generation date, they will be counted as one statement and only one fee of HK$10 will be debited from a credit card account.

The fee is applicable to any credit cards (except Diners Club Card and Citi ULTIMA).

Example – Fee for clients holding multiple accounts

Customer A Customer B Customer C
No. of banking accounts
  • 1 single name account
  • 1 joint account with husband


(Total 2 paper statements received. Treated as 1 customer)
  • 1 single name account
  • 1 joint account with husband
No. of credit cards Nil

2 credit cards with same statement generation date as Jan 3

(Treated as 1 statement)

2 credit cards with statement generation date as Jan 3 and Jan 10 respectively

(Treated as 2 statements)
Paper statement fee will be charged each month
For banking consolidated paper statement HK$10 HK$10 HK$10
For credit card paper statement N/A HK$10 HK$20
Total: HK$10 HK$20 HK$30

Exemptions from the fee


Exemptions will be applied to the following groups:

  1. Clients aged below 18 and senior citizens aged 65 or above
  2. Clients with disabilities
  3. Clients with low income (individual monthly income below HK$7,900 or household monthly income below HK$11,500 for clients who are not working)
  4. Clients received social welfare benefits/government subsidies such as the Comprehensive Social Security Allowance
  5. Non-profit making organization
  6. Clients with Securities Service/ Bonds Brokerage Service/ Mutual Fund/ Structured Investment Product account(s) with Citi


For (2) to (4), eligible clients are required to inform the Bank proactively in order to apply for the exemptions via self-declaration or by providing supporting documents. For banking joint accounts, the charge will be exempted only if the primary account holder is eligible for the exemptions.

To be exempt from the Paper Statement Fee, simply enroll in our e-Statement service now!
Find out more from "Paper Statement Fee" Frequently Asked Questions

View e-Statement

When your e-Statement is ready, you will receive an email notification at your designated email address.

View e-Statement via Citibank Online

Log on to Citibank Online and click the “Services” at menu on the left. Click “eStatement & eAdvice”
Log on

A dynamic QR code will be shown and refresh every 30 seconds. Please complete “QR authentication” with Citi Mobile® App.
Instruction:

  1. Launch Citi Mobile® App
  2. Tap “QR Scan” in App’s pre-login page
  3. Tap “Citi Scan and Pay / QR Authentication”
  4. Scan the QR code
  5. Tap “Proceed” to complete with login password or biometric authentication

Click “eStatement” and select the account and month to view eStatement

View banking and credit card account number

View Credit Card e-Statement via Citi Mobile® App

Logon on to Citi Mobile® and tap on the credit card account that you would like to retrieve the eStatement for. Tap “Statements”. View or download a pdf version by tapping on . You can also retrieve your credit card account number in the e-Statement.

Warm Reminder: Please ensure your correspondence address stated on the e-Statement is up-to-date - you can always update your address on Citibank Online if necessary!

Log on

View Banking e-Statement via Citi Mobile® App

Logon on to Citi Mobile® and tap on the banking account that you would like to retrieve the eStatement for. Tap “Statements”. View or download a pdf version by tapping on . You can also retrieve your banking account number in the e-Statement.

Warm Reminder: Please ensure your correspondence address stated on the e-Statement is up-to-date - you can always update your address on Citibank Online if necessary!

Log on

Important notes:

•
To ensure you can receive the email notification, please keep your email address up to date and allow sufficient storage capacity at all times. We also recommend that you add edelivery@edelivery.citi.com to your contact list to avoid potential spam filtering.
•
e-Statement will be in Portable Document Format ("PDF"). You need to install Adobe Acrobat Reader in your computer to view them. Please download a free copy from http://get.adobe.com/reader/.
•
To view Chinese fonts in PDF files, please download and install the Chinese Traditional Font pack files from the Adobe website: www.adobe.com.
FAQ

Paper Statement Fee FAQs

General

1. What types of paper statement will be charged?

The Paper Statement Fee is applicable to Banking consolidated statements and Credit Card statements.

2. How much is the Paper Statement Fee and when will it be charged?

The Paper Statement Fee for banking consolidated statements and credit card statements has been amended as follows.

Paper statement type Paper Statement Fee Debit month*
Banking consolidated statement HK$10 (monthly) per customer Next business day of statement generation date
Credit card statement HK$10 per statement for each month Next day of statement generation date

*Business day refers to Monday to Saturday (except Sunday and Public Holidays). Statement generation date refers to the “Statement date” printed on the top right hand corner of the statement.

3. Why is Citibank imposing a Paper Statement Fee on customers?

With the increasing trend of digitalization, customers can view their statements conveniently via desktop/laptop computer or mobile app. To help drive the reduction of paper consumption in conserving our natural resources, we are imposing the Paper Statement Fee to encourage clients to switch to e-Statement.

4. Who will be charged for receiving paper statements?

The Paper Statement Fee for banking consolidated statements is applicable to clients who hold Citigold Private Client, Citigold, Citi Priority, Citibanking (excluding Company clients).
The Paper Statement Fee for credit card statements is applicable to any credit cards (except Diners Club card and Citi ULTIMA).

5. What account will be used to debit the fee?

Fees associated with Banking consolidated paper statements will be debited from the HKD Savings account as the first priority. If clients do not have a HKD Savings account or there is insufficient funds in the account, the Bank will debit the fee from the account according to the following sequence: (1) HKD Checking account (including Step Up Interest Account), (2) HKD Call Deposit account, (3) USD Savings account, (4) USD Checking account, (5) USD Call Deposit account, (6) Renminbi Savings account and (7) Call deposit account of other foreign currencies. If clients hold more than one Citibank account of the same type, the bank will debit the fee from the account with the smallest account number.

Fees associated with Credit Card paper statements will be debited from the credit card account associated with the paper statement. Fees will not be debited from Diners Club Card and Citi ULTIMA.

6. Are there any clients who will be exempted from the Paper Statement Fee?

Exemptions will be applied to the following groups:

  1. Clients aged below 18 and senior citizens aged 65 or above
  2. Clients with disabilities
  3. Clients with low income (individual monthly income below HK$7,900 or household monthly income below HK$11,500 for clients who are not working)
  4. Clients receiving social welfare benefits/government subsidies such as the Comprehensive Social Security Allowance
  5. Non-profit making organizations
  6. Clients with Securities Service/ Bonds Brokerage Service/ Mutual Fund/ Structured Investment Product account(s) with Citi

For (ii) to (iv), eligible clients are required to inform the Bank proactively in order to apply for the exemptions via self-declaration or by providing supporting documents. For banking joint accounts, the charge will be exempted only if the primary account holder is eligible for the exemption.

7. I was born on July 30, 1954, and will become 65 after July 30, 2019. If I have received paper statements every month during January to June 2019, am I subject to the Paper Statement Fee?

No. Exemptions will be applied to clients who reach 65 during the calendar year. Since you will be aged 65 in 2019, you will be exempted from the fee.

8. How can I avoid the Paper Statement Fee?

You can avoid the Paper Statement Fee by simply enrolling in the e-Statement service. You will be able to view, download and print out past statements via Citibank Online at any time you need them. For credit card statements, you can also view them via Citi Mobile App.

9. Will I receive prior notice (i.e. a standalone fee debit notification) of the Paper Statement Fee?

No, the Paper Statement Fee will be directly debited from the relevant banking and/or credit card account. Such transactions will be reflected on the statement, and no separate notice will be sent.

Applicable to clients with banking accounts

10. I have a single name account and 2 joint accounts - one with my husband and one with my daughter. If I have not yet enrolled in the e-Statement and receive a total of 3 paper statements for the accounts in January 2019, will I be subject to the Paper Statement Fee and how much will it be?

Yes. The Paper Statement Fee for banking consolidated statements will be applied to each customer each month, (regardless of the number of statements received in a month). However, if you receive 3 banking consolidated paper statements for your single name and joint accounts in January 2019, the Bank will treat you as one customer and you will only be subject to a Paper Statement Fee of HK$10 for the month.

11. I have both banking and credit card accounts. I enrolled in the e-Statement service for my bank account but not for my credit card. If I keep receiving the paper statements for my credit card in February 2019, do I need to pay the Paper Statement Fee and how much will it be?

Yes. The Paper Statement Fee will be applied for banking consolidated statements and credit card statements respectively. In February 2019, since you will receive a credit card paper statement, you will still be subject to a paper statement fee of HK$10 per statement for your credit card statement each month.

12. I have a joint account with my wife who is eligible for exemption. Will this account be charged if we continue to receive paper statements?

For joint accounts, the charge will be exempted only if the primary account holder is eligible for the exemption. If your wife is the primary account holder of this joint account, the account will be exempted from the Paper Statement Fee.

13. I received a banking consolidated paper statement on December 15, 2018 and I enrolled in the e-Statement service on December 27, 2018. Will I still be charged the Paper Statement Fee in December? Will the fee be charged on a pro-rata basis?

Yes, you will be charged the Paper Statement Fee, but not on a pro-rata basis. Since you have already received a paper statement in December 2018, the full Paper Statement fee of HK$10 will apply and will be debited from your banking account on the first business day of January 2019. Clients are recommended to enroll in the e-Statement service as soon as possible to enjoy the hassle-free benefits of managing e-Statements online for free.

14. If I continue to receive Paper Advice from the bank such as Currency Manager Transaction Advice, will I be charged?

No. Paper Advice will not be charged.

Applicable to clients with credit cards

15. I have 3 credit cards and received a total of 3 paper statements for the credit cards in January 2019, will I be subject to the Paper Statement Fee and how much will it be?

Yes. The Paper Statement Fee of HK$10 will be applied for each credit card statement received each month. As you received 3 credit card paper statements in January 2019, you will be subject to a Paper Statement Fee of HK$30.

16. I have 2 credit cards and only received 1 paper statement for the credit cards in January 2019, will I be subject to the Paper Statement Fee and how much will it be?

Yes. The Paper Statement Fee of HK$10 will be applied for each credit card statement received each month. However, as your 2 credit cards have the same statement generation date, the Bank will send you one statement and only one fee of HK$10 will be debited from a credit card account.

17. I have received 1 paper statement for my Citi UTLIMA and 1 paper statement for my Citi PremierMiles Card. Will I be subject to the Paper Statement Fee and how much will it be?

Yes. The Paper Statement Fee of HK$10 will be applied for each credit card statement received each month, but is not applicable to Citi ULTIMA. As you received 1 paper statement for your Citi PremierMiles Card, you will be subject to a Paper Statement Fee of HK$10 for your Citi PremierMiles Card. No Paper Statement Fee will be applied for your Citi ULTIMA.

e-Statement Enrollment

18. How do I enroll in the e-Statement Service?

It is simple to enroll in the e-Statement service via Citibank Online. Once you have successfully enrolled, you will receive a confirmation email. Click here to view the Demo.

19. I never access Citibank Online. Can I still enroll in the e-Statement service via Citibank Online?

Yes, it just takes a minute to create a User ID for your Online Banking. Please go to the Citibank Homepage and click "First time User" to start the registration. Click here to view the Demo.
After you have created the User ID and password, you can log on and follow the steps to enroll in the e-Statement service.

20. If I enroll in the e-Statement service now, when will I start to receive Statements?

You will receive a confirmation email once you have successfully enrolled in the e-Statement service, and the service will be effective immediately. Afterwards, you will receive an email notification (instead of postal delivery) when your statement is ready. You can then log on to Citibank Online to view or download your statement.

e-Statement FAQs

Basic

1. What is e-Statement?

e-Statement is an electronic version of your paper statement. It offers the same comprehensive information as the paper statement. When a new e-Statement is ready, you will receive an email notification at your registered email address. You can view your statements by logging on to Citibank Online.

2. What accounts will I be able to receive e-Statement ?

You can enroll in e-Statement service for the below accounts:

  • All banking accounts (Citigold Private Client, Citigold, Citi Prioriy, Citibanking)
  • All credit cards & ready credit accounts
  • All Diners Club cards accounts
  • All mortgage accounts

3. Is there a fee for using the e-Statement Service?

No, e-Statement is free of charge.


Enrollment/ Service Scope

4. How can I register for e-Statement service? How long does it take?

It is simple to enroll in the e-Statement service via Citibank Online. Click to view Demo.

Your registration will be effective immediately. Thereafter, you will receive e-Statement reminder email when your new e-Statement is available.

5. How will I know if I have successfully enrolled in e-Statement services?

You will receive a confirmation email at your registered email address upon successful enrollment in each of the services.

6. If I opened new credit card/ banking accounts, do I need to enroll in e-Statement service for these new accounts?

No. If you are currently enrolled in the e-Statement service for ALL your banking, credit card and Diners Club card accounts, the service will apply to all new accounts you open with us.

7. I have more than one credit card account. Can I use e-Statement for some accounts but not all?

No. Once you enroll in e-Statement service for credit cards, this will apply to ALL the credit cards you hold.

8. I have both banking and credit card account. Can I enroll in e-Statement service for banking account but not for credit card?

Yes. You can enroll in e-Statement for different types of account. There are 4 types of account - “Banking accounts”, “Credit card and ready credit accounts”, “Diners Club accounts” and “Mortgage accounts”. If you only enroll in e-Statement service for “Banking accounts”, paper statements of all banking accounts will be suppressed. However, you can still receive paper statements for your credit card accounts.

9. Can I enroll in the e-Statement service for my joint account?

Yes. Once the primary account holder of the joint account enrolled in e-Statement service for “ALL banking account”, paper statement of this joint account will be suppressed. Any of the account holders will no longer receive the paper statement of this account.


Notification

10. When will I receive the e-Statement?

You will receive e-Statement reminder email within 2 business days after the statement generation date. Customers should contact us if there is any delay or problem with receiving the e-Statement reminder email.

11. Will I continue to receive paper statements after enrolling in e-Statement services?

Upon successful enrollment in e-Statement services, we will stop mailing paper statements to your registered address. You can log on to Citibank Online to print your past statements if necessary.

Note: Should we have amendments on the terms and conditions of our services and products, the related amendments will be sent to you through email accordingly.

12. Why did I not receive any confirmation email after enrollment? Why did the email end up in my spam folder?

Please ensure your registered email address has sufficient capacity at all times and add Citibank's email address (edelivery@edelivery.citi.com) to your contact list to avoid potential spam filtering.


Others

13. Can I change the email address my e-Statement reminder emails are sent to?

Yes. Please log on to Citibank Online to change your designated email address whenever it is changed.

14. How can I cancel/de-enroll the e-Statement Service?

You can cancel the e-Statement service by logging on to Citibank Online. Please go to [My Profile], choose [E-Statement/E-Advice], and select [Enroll/Edit e-Statement/e-Advice].

Note: After e-Statement Service cancellation, your statements will be mailed to your registered correspondence address accordingly.


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Remarks:Remarks:

*
Paper statement fee for banking consolidated statement will be debited on the next business day of the statement generation. Paper statement fee for credit card statement will be debited on the next day of the statement generation.

Terms & Conditions:Terms & Conditions:

Terms and Conditions for e-Statement / e-Advice / Citi Alerts Services

  • I may enroll or be enrolled for the service in which an electronic form of statement of accounts(s) and designated advice of account(s) will be made available by electronic means ("e-Statement Service" & “e-Advice Service” respectively), upon enrollment of which I will no longer receive my monthly Statements and designated advice in paper form (designated advice being the types of advice as listed on your website www.citibank.com.hk/e-advice from time to time). I may also enroll or be enrolled for the service in which you may send alerts via electronic means ("Citi Alerts Service"). I agree to abide by any and all laws, rules, regulations and official issuances applicable to the e-Statement Services, the e-Advice Service and the Citi Alerts Service (as the case may be), now existing or which may hereinafter be enacted, issued or enforced, as well as such other terms and conditions governing the use of other facilities, benefits or services you may from time to time make available to me in connection with e-Statement Service / e-Advice Service / Citi Alerts Service. I also agree to pay any fee associated with the use of e-Statement Service / e-Advice Service / Citi Alerts Service as you may prescribe from time to time.
  • You have the discretion from time to time to modify, restrict, withdraw, cancel, suspend or discontinue the e-Statement Service / e-Advice Service / Citi Alerts Service without giving any reason or prior notice.
  • I understand that e-Statement Service / e-Advice Service / Citi Alerts Service are available to me provided that I have appropriate internet and telecommunication services and equipment. I shall keep such equipment used for e-Statement Service / e-Advice Service / Citi Alerts Service secure and shall prevent anyone else from accessing any confidential information.
  • I agree that you shall use reasonable effort to ensure that the e-Statement Service / e-Advice Service / Citi Alerts Service are secure and cannot be accessed by unauthorized third parties. However, I acknowledge that you do not warrant the security, secrecy or confidentiality of any information transmitted through any applicable internet service provider, network system or such other equivalent system in any jurisdiction via e-Statement Service / e-Advice Service / Citi Alerts Service. I confirm that I understand and accept all possible risks involved in using the e-Statement Service / e-Advice Service / Citi Alerts Service including, without limitation, e-Statement Service / e-Advice Service / Citi Alerts Service being accessed, intercepted, monitored, amended, tempered with or being sent or disclosed to other parties without my authorization.
  • I agree that you shall not be liable for any loss, damages or expenses that I shall incur, including without limitation, any loss or damage caused to my data, software, computer, telecommunications equipment or other equipment in connection with my use of e-Statement Service / e-Advice Service / Citi Alerts Service unless they are caused solely and directly by your negligence or willful default.
  • e-Statement Service / e-Advice Service / Citi Alerts Service use proprietary software of you, your affiliates and/or other software suppliers. I agree that you have granted to me a non-exclusive license to use this software in connection with the e-Statement Service / e-Advice Service / Citi Alerts Service that allows me to use such software only for its intended purposes. I agree that I shall not disassemble, decompile, copy, modify or reverse engineer any such software or allow anyone else to do so.
  • I agree that the successful delivery of emails / SMS (if applicable) in connection with the e-Statement Service / e-Advice Service / Citi Alerts Service by you to my designated email address / mobile phone number shall be deemed to be delivery of monthly Statements/designated advice/alerts to me. You may, at your sole discretion, send any Statement/advice/alerts to my last registered mailing address should you fail to send emails / SMS in connection with the e-Statement Service / e-Advice Service / Citi Alerts Service at my registered email address / mobile phone number or for any other reason.
  • I undertake to provide to you my updated and correct email address / mobile phone number in order to use e-Statement Service / e-Advice Service / Citi Alerts Service.
  • Upon reasonable attempt, failing to send emails / SMS in connection with the e-Statement Service / e-Advice Service to me, e-Statement Service and e-Advice Service will be automatically cancelled and you will resume sending Statements and advices in paper form to me, with applicable charge of fees.
  • To cancel enrollment for e-Statement Service and e-Advice Service, I shall cancel before the date of the next Statement/advice through Citibank Online or CitiPhone Banking service. Upon cancellation of enrollment of e-Statement Service and e-Advice Service, you will resume sending Statements and advices in paper form to me, with applicable charge of fees.
  • I acknowledge that any information received by me via my telecommunications equipment pursuant to the Citi Alerts Services is for my (and not any other person's) reference only, and shall not be taken as conclusive evidence of the matters to which it relates.
  • Neither you nor any of the telecommunications companies designated by you for the purposes of providing Citi Alerts Service will assume any liability or responsibility for any failure or delay in transmitting information to me or for any error or inaccuracy in such information unless it results from any negligence or wilful default on the part of you or of such telecommunications company. In particular, I understand that neither you nor any such telecommunications company shall assume any liability or responsibility for consequences arising from any cause beyond its reasonable control including, without limitation, failure of my telecommunications equipment to receive information for whatever reason, any telecommunications breakdown, internet service provider failure, power failure, malfunction, breakdown, interruption or inadequacy of equipment or installation, act of God, government act, civil commotion, strike, war, fire, flood or explosion.

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Paper Statement Fee | e-Statement Services - Citibank Hong Kong

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