Have you spotted a transaction on your credit card that you do not recognize?
Or is there an issue with an item you have paid for? We are here to help.
You may consider submitting a dispute request on that transaction and a temporary credit for the disputed amount could be granted to you.
Here is what you need to know.
What to do first
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Refresh your memory |
| Read your statements again and see if you can rule out any of the transactions concerned – for example, could the business you dealt with simply be trading under a different name? Is the transaction a monthly subscription or membership that you have signed up for? |
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Contact the merchant right away |
| If you still have problems recognizing the transaction, how about contacting the merchant as soon as you can to confirm? Some issues can be resolved faster by contacting the merchant direct. | |
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Next Step: Contact us with supporting documents |
| If the merchant could not help, please call us as soon as possible and let us know which transaction you want to dispute. To help support the dispute case, we may ask you for supporting documents such as receipts, bank statements and/or credit slips for the transaction you want to dispute. |
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To borrow or not to borrow? Borrow only if you can repay!
