 |
 |
 |
|
While you are enjoying the holidays with your loved ones during the festive season, don't let fraudsters take advantage of your holiday good will.
To better protect yourself, follow our smart security tips below and keep your personal and financial information safe and secure.
|
|
 |
|
 |
|
 Telephone Deception |
|
Beware of any suspicious calls that might lure you into disclosing your
sensitive information. Stay alert, even if the callers know your name. |
|
| • |
|
Fraudster may pretend to be an Immigration Department officer with pre-recorded voice messages notifying the recipients about application for or collection of their documents. |
|
|
 |
|
 Phishing SMS/ email |
|
| Remain vigilant for text messages or emails sent from an unknown third party that attempt to trick you into revealing your personal information. |
|
| • |
|
Scammers may identify themselves as online merchants, requiring you to provide your credit card credentials and One-Time Password to activate subscription. They may then register a wallet and conduct multiple fraudulent transactions using the wallet. |
|
| • |
|
Swindlers may also pose as staff from the Post Office or courier companies, then notify you that your parcel delivery has failed and request additional postage for delivery. |
|
| • |
|
You may be notified that your reward points are about to expire and be requested to provide your credit card credentials and One-Time Password to redeem the rewards. Fraudsters may then register a wallet with your banking details or authenticate 3Ds transactions online. |
|
|
 |
|
| While the holiday season is about all things love and joy, Citi has launched the digital solutions below to ensure you keep safe in the festive season and all year round: |
|
| • |
|
Citi Mobile® App has implemented application protection to ensure that no jailbreak/rooted devices can access it |
|
| • |
|
Screenshot capture warning message will pop up to warn you not to share the screenshots to unknown third parties |
|
| • |
|
Screen capture/recording/mirroring protection on password entry to ensure no password input can be captured |
|
| • |
|
Malicious Overlay protection to protect you from other apps logging/capturing data from your interactions (e.g., password input) during the overlay period |
|
| • |
|
We have adopted a fraud monitoring & detection function to detect if there are potential fraud and restricts the usage after detection |
|
| • |
|
Code obfuscation on other apps so that fraudsters cannot reverse engineer / tamper Citi Mobile® App |
|
|
 |
|
| Here are some further tips to make sure you protect yourself during online shopping. Check out the guidelines below to authenticate transactions seamlessly via Citi Mobile® App Push Notification, which gives you secure protection. |
|
Easy Steps to activate
"Citi Mobile® App Transaction
Authentication Service" |
|
 |
|
| We have also updated our Citibank Online security authentication to provide you with an even more secure, convenient and seamless mobile banking experience. This updated feature, "QR Authentication" Function, provides you with simplified and secure authentication when using Citibank Online. |
|
| How to use "QR Authentication" Function |
|
 |
|
| Scam Warnings for FPS |
|
 |
|
When you send money via FPS, if the recipient's phone number / email address / FPS ID is listed as
“High Risk” in Scameter, you will see a scam prevention warning. Please be prudent and think again about whether you should proceed with the transfer. |
|
|
 |
|
 Beware of fraudulent links |
|
Always pay close attention to the caller's phone number and the sender's email address, and do not click on any hyperlinks from suspicious email and/or SMS.
To avoid unnecessary loss, remember to validate with your friends whenever you receive any "strange messages" or "abnormal requests".
In all circumstances, Citibank will never ask you to login to your
e-banking with an embedded hyperlink or request that you enter personal information. Also, please be reminded that Citibank will not request customers to deposit or transfer money to any unknown third parties.
|
|
|
|
 Stay alert for suspicious software |
|
| You should only download and install apps by trusted and verified developers from official Apps stores. Do not download, nor try to login to and operate any suspicious software from unknown sources. You should also evaluate apps' requested permissions carefully before installation, and maintain proper configuration of mobile devices (e.g., to disallow installation of Apps from unknown sources, etc.). If you notice anything unusual, such as abnormal layout or slow login, please stop using it immediately.
|
|
|
|
 Look out for our notifications |
|
| Pay attention to our SMS and email notifications for timely fraud detection. Also, please opt in for in-app push notifications in Citi Mobile® App to get instant and ongoing notifications on your bank status via a secured channel.
|
|
|
|
 Protect your digital keys |
|
Always keep your wallet and mobile devices secure so as to protect your banking details. Regularly change your password to ensure it is hard to hack but easy to remember, or simply set up Face ID and Touch ID to reduce the risk of your account being stolen even if you lose your phone.
You should never reveal your personal information and banking details (e.g. your login credentials and passwords, ATM Card/Credit Card number, Card Verification Value code, ATM Card/Credit Card expiry date, security token, unlock code, One-Time Password (OTP), ATM Card/Credit Card Personal Identification Number (PIN), account balance, identity card/passport number, ATM card image, banking statement or other sensitive information) to any third party including your friends. Please be aware that our staff will NEVER ask for the above information via phone call, SMS and/or email!
Under any circumstances, always think twice before you disclose your One-Time Password. Never let down your guard, even if the transaction amount is small - it might end up costing you a lot of money should it lead to other, fraudulent transactions.
|
|
|
|
Keep these security tips in mind to safeguard your
personal and financial information. Stay safe and stay smart!
|
|
Learn more about how
you can protect yourself |
|
|
|
You can check out more security tips as published
by The Hong Kong Association of Banks.
|
|
HOW TO DEAL WITH
SUSPICIOUS ACTIVITY |
|
|
 |
|
Report to us immediately at (+852) 2860 0325 (Credit Card Service) | (+852) 2860 0330 (Banking Service), and the police if needed, if you suspect that your statement, and/or account details, including login credentials/passwords, have been stolen or compromised. |
|
|
|
|
 |
|
Change your User ID, Password and ATM PIN immediately. |
|
|
|
|
|
|
 |
 |
|
 |
|
|
 |
|
|
| Citi will never ask for your personal details. |
|
| Never provide the One-Time PIN that is sent to your mobile phone to anyone. |
|
| Always check SMS and email alerts from Citibank relating to your account and report any unauthorised transactions to Citibank immediately. |
|
|
|
|
|
|
|
|
| DOWNLOAD CITI MOBILE® APP |
|
|
|
|
| CONNECT WITH US ONLINE |
|
 |
|
|
|
|
|
|
|
|
| Contact Us | Update Email & Addresses | Update e-Statement Service |
|
|
|
| Note: This is a servicing email and includes important information and updates about your use of Citibank services, and is not intended to be a promotional email. |
|
| Information Security on Email and Website |
|
We never request personal information, such as account number, User ID or any passwords via email. For Security Tips about Citibank Online and Email, please visit:  . |
|
Citibank (Hong Kong) Limited
Citi Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Citibank N.A., Hong Kong Branch (Citibank, N.A., organized under the laws of U.S.A. with limited liability)
50th Floor, Champion Tower, 3 Garden Road, Central, Hong Kong
 |
|
花 旗 銀 行 ( 香 港 ) 有 限 公 司
香 港 九 龍 觀 塘 海 濱 道 83 號 花 旗 大 樓
花 旗 銀 行 香 港 分 行 ( 花 旗 銀 行 ， 依 美 國 法 律 成 立 的 有 限 責 任 組 織 )
香 港 中 環 花 園 道 三 號 冠 君 大 廈 五 十 樓
|
|
| If you are not the addressee or have received this electronic message in error, please delete it and all copies from your system. Electronic messages are not secure or error free and can contain viruses or may be delayed, intercepted or corrupted, and neither Citibank (Hong Kong) Limited, Citibank, N.A. nor its affiliates ("Citibank") are liable for any of these occurrences. Citibank has no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been accessed or altered by any person. Citibank reserves the right to monitor, record and retain electronic messages. |
|
|
|
|
Copyright © 2023 Citigroup Inc. All rights reserved.
Citi, Citibank, Citi and Arc Design used herein are service marks of Citigroup Inc., Citibank (Hong Kong) Limited, Citibank, N.A. Organized under the laws of U.S.A. with limited liability.
|
|
|
|
|
|
