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How can you avoid falling victim to frauds and scams? |
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With the number of phishing attacks on the rise, are you good at protecting your Personal Digital Keys and account security? Check out the security tips below to help you avoid falling victim to frauds and financial loss! |
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Scenario of recent security scams |
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Suspicious email and SMS |
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Citibank will never ask you to login to your e-banking with an embedded hyperlink or request you to enter personal information, for example reactivating your credit card or providing your card details via the hyperlink in SMS. |
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Fraudulent call
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The "+" sign is only applicable to overseas calls. If "852" is displayed at the same time, there is a good chance that it is a counterfeit number. The area code even will not be displayed if the fraudsters use SIM cards with "One Card-Two" services.
Fraudsters may impersonate staff from Hong Kong Post, courier services or online shopping platforms to lure you into sharing sensitive personal data or making online transactions by using the excuse that there has been an abnormal transaction or account status.
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How to Safeguard Yourself |
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Think before you read
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Always pay close attention to the sender's email address and do not open any suspicious or phishing email and / or SMS. If you receive an SMS purportedly from Citibank but you have doubts, you can always login in to our Citibank Online to verify the SMS sender number.
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Password is key |
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Regularly change your password to ensure it is hard to hack but easy to remember or set up face ID and touch ID to reduce the risk of your account being stolen even you lose your phone.
You should never reveal your banking details (e.g. your login credentials and passwords, security token, unlock code, one-time password (OTP), ATM Card / Credit Card Personal Identification Number (PIN), account balance, identity card / passport number or other sensitive information) to any third party or unauthorized app. Remember that our staff will not ask for the above information via phone call, sms and email! |
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Update your apps |
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Updating your apps regularly gives you access to the latest features and improves app stability and security by plugging every security loophole.
For Android OS users of Citi Mobile® App, the version 12.5 of Citi Mobile® App will no longer support Android OS version 6 and below. We suggest that you upgrade your mobile device to Android OS version 8 or above to continue enjoying Citi Mobile banking experience. |
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Keep these security tips in mind to safeguard your personal and financial information. Stay safe and stay smart! |
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| Learn more about how you can protect yourself |
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You can check out more security tips as
published by The Hong Kong Association of Banks. |
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| HOW TO DEAL WITH SUSPICIOUS ACTIVITY |
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| Citi will never ask for your personal details. |
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| Never provide the One-Time PIN that is sent to your mobile phone to anyone. |
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| Always check SMS and email alerts from Citibank relating to your account and report any unauthorised transactions to Citibank immediately. |
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| Contact Us | Update Email & Addresses | Enroll e-Statement & e-Advice | CitiPhone Voice Biometrics Authentication |
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| Note: This email includes important information about your use of Citibank banking services regardless of your preference for not receiving promotional emails from us. |
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| Information Security on Email and Website |
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We never request personal information, such as account number, User ID or any passwords via email. For Security Tips about Citibank Online and Email, please visit:  . |
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Citibank (Hong Kong) Limited
Citi Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Citibank N.A., Hong Kong Branch (Citibank, N.A., organized under the laws of U.S.A. with limited liability)
50th Floor, Champion Tower, 3 Garden Road, Central, Hong Kong
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花 旗 銀 行 ( 香 港 ) 有 限 公 司
香 港 九 龍 觀 塘 海 濱 道 83 號 花 旗 大 樓
花 旗 銀 行 香 港 分 行 ( 花 旗 銀 行 ， 依 美 國 法 律 成 立 的 有 限 責 任 組 織 )
香 港 中 環 花 園 道 三 號 冠 君 大 廈 五 十 樓
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| If you are not the addressee or have received this electronic message in error, please delete it and all copies from your system. Electronic messages are not secure or error free and can contain viruses or may be delayed, intercepted or corrupted, and neither Citibank (Hong Kong) Limited, Citibank, N.A. nor its affiliates ("Citibank") are liable for any of these occurrences. Citibank has no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been accessed or altered by any person. Citibank reserves the right to monitor, record and retain electronic messages. |
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| Copyright © 2021 Citigroup |
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