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【Important notice】
Activate push notification now for online transactions
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3-D Secure (3DS) has now been migrated to Citi Mobile® App. Immediately activate your push notification to enjoy more secured and faster online credit/ debit card payments, you can authenticate the transactions simply through Citi Mobile® App, no more SMS one-time password required!
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 What are the benefits of using push notification?
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Push notification enables you quick authentication at your fingertips, enjoy the seamless online shopping experience. What’s more, you can receive the latest account update through Citi Alerts, which protects you against fraud while staying engaged and safe!
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Have you ever encountered
the below scenarios?
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| Scenario 1: Purchasing online tickets for a family trip overseas |
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During an overseas trip, you tried to purchase tickets for a local zoo but realized you could not authenticate the payment, as you were out of the telecommunications service area to receive SMS one-time passwords.
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Seamless experience:
Activating push notifications let you authenticate your transaction with mobile data or Wi-Fi only. This ensures a seamless authentication process even when you are out of telecommunication service areas, allowing you to conduct purchases without frustration.
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Scenario 2: Rushing for an online
limited-time shopping offer
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You have put your favorite item in the shopping cart, eagerly clicked to pay, but the SMS one-time passwords for authentication had never come. Finally, you missed the offer.
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Convenience:
Approving or denying the authentication of a transaction through notification requires just a click.
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That’s why you should activate
push notification now to stay ahead
in every crucial moment!!
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To enable push notification,
you just need to take 3 easy steps:
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Then you can authenticate 3DS card
online transactions seamlessly via Citi Mobile® App:
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You may also want to know:
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3DS is an added layer of security feature to protect credit and debit cardholders from unauthorized online card transactions. This service is available at website/app where an additional protection is required to authenticate the online credit/ debit card transactions.
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 Why am I required to activate push notification
for online transactions with 3DS merchants?
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To strengthen the protection against fraud risk, Hong Kong Monetary Authority (HKMA) requires all banks to extend the coverage of transactional authentication through mobile banking, instead of SMS one-time password.
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 What other services does
push notification provide?
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You can receive Citi Alerts in push notification as a primary channel.
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You could check your Push Notification records later from the Push
Notification Inbox in Citi Mobile® App.
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| Citi will never ask for your personal details. |
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| Never provide the One-Time PIN that is sent to your mobile phone to anyone. |
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| Always check SMS and email alerts from Citibank relating to your account and report any unauthorised transactions to Citibank immediately. |
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| DOWNLOAD CITI MOBILE® APP |
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| CONNECT WITH US ONLINE |
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| Contact Us | Update Email & Addresses | Update e-Statement Service |
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| Note: This is a servicing email and includes important information and updates about your use of Citibank services, and is not intended to be a promotional email. |
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| Information Security on Email and Website |
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We never request personal information, such as account number, User ID or any passwords via email. For Security Tips about Citibank Online and Email, please visit:  . |
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Citibank (Hong Kong) Limited
Citi Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Citibank N.A., Hong Kong Branch (Citibank, N.A., organized under the laws of U.S.A. with limited liability)
50th Floor, Champion Tower, 3 Garden Road, Central, Hong Kong
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花 旗 銀 行 ( 香 港 ) 有 限 公 司
香 港 九 龍 觀 塘 海 濱 道 83 號 花 旗 大 樓
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香 港 中 環 花 園 道 三 號 冠 君 大 廈 五 十 樓
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| If you are not the addressee or have received this electronic message in error, please delete it and all copies from your system. Electronic messages are not secure or error free and can contain viruses or may be delayed, intercepted or corrupted, and neither Citibank (Hong Kong) Limited nor its affiliates ("Citibank") are liable for any of these occurrences. Citibank has no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been accessed or altered by any person. Citibank reserves the right to monitor, record and retain electronic messages. |
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Copyright © 2024 Citigroup Inc. All rights reserved.
Citi, Citibank, Citi and Arc Design used herein are service marks of Citigroup Inc., Citibank (Hong Kong) Limited, Citibank, N.A. Organized under the laws of U.S.A. with limited liability.
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What is 3DS?
