Citibank

Enjoy a better and seamless banking experience at Citibank Online with
"QR Authentication" Function

To elevate your Citibank online experience with better security and a smoother journey, you can now authenticate your online transactions by scanning a unique QR code with the QR scanner at the login page of Citi Mobile^® App with your bound device.

With "QR Authentication" Function,
you can enjoy

More Secure authentication with a unique dynamic QR Code

Enhanced protection through performing password or biometric authentication only with your cryptographically-bound device

Seamless banking experience without inputting the SMS One-Time Password (OTP) or Citi Mobile^® Token

With the use of "QR Authentication" Function:

Inputting the SMS OTP or Citi Mobile^® Token
is NOT required

Take view eStatement/eAdvice as an example:

Remember to enable the "Citi Mobile^® App Enhanced Security" in Citi Mobile^® App first!

Once you have successfully enrolled enhanced security setting at your Citi Mobile^® App, QR Authentication will be default for you in Citibank Online.

For security reason, do not share your QR code to others.

HOW TO DEAL WITH SUSPICIOUS ACTIVITY?

		Report to us immediately at (+852) 2860 0325 (Credit Card Service) \| (+852) 2860 0330 (Banking Service), and the police if needed, if you suspect that your statement, and/or account details, including login credentials/passwords, have been stolen or compromised.

		Change your User ID, Password and ATM PIN immediately.

Citi goes way beyond a mobile app. Wherever you go, we join the dots of your digital life.

Citi will never ask for your personal details.

Never provide the One-Time PIN that is sent to your mobile phone to anyone.

Always check SMS and email alerts from Citibank relating to your account and report any unauthorised transactions to Citibank immediately.

DOWNLOAD CITI MOBILE^® APP

CONNECT WITH US ONLINE

Contact Us | Update Email & Addresses | Update e-Statement Service

Note: This is a servicing email and includes important information and updates about your use of Citibank services, and is not intended to be a promotional email.

Information Security on Email and Website

We never request personal information, such as account number, User ID or any passwords via email. For Security Tips about Citibank Online and Email, please visit:

Citibank (Hong Kong) Limited
Citi Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Citibank N.A., Hong Kong Branch (Citibank, N.A., organized under the laws of U.S.A. with limited liability)
50^th Floor, Champion Tower, 3 Garden Road, Central, Hong Kong

花旗銀行 ( 香港 ) 有限公司
香港九龍觀塘海濱道 83 號花旗大樓
花旗銀行香港分行 ( 花旗銀行，依美國法律成立的有限責任組織 )
香港中環花園道三號冠君大廈五十樓

If you are not the addressee or have received this electronic message in error, please delete it and all copies from your system. Electronic messages are not secure or error free and can contain viruses or may be delayed, intercepted or corrupted, and neither Citibank (Hong Kong) Limited, Citibank, N.A. nor its affiliates ("Citibank") are liable for any of these occurrences. Citibank has no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been accessed or altered by any person. Citibank reserves the right to monitor, record and retain electronic messages.

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Citi, Citibank, Citi and Arc Design used herein are service marks of Citigroup Inc., Citibank (Hong Kong) Limited, Citibank, N.A. Organized under the laws of U.S.A. with limited liability.