What is remote account opening?
Mobile Account Opening enables you to open a checking / savings Account(s) and a Multi-Currency Account via Citibank Online and Citi Mobile®App, without visiting the branch. The process is simple and fast, and you can apply anytime, anywhere.
Why should I apply for a banking account via Citi Mobile®App?
Convenient: You do not need to visit branch to open an account.
Fast: It can take as little as 10 minutes to complete the application (According to our usability test, the majority of participants completed the application of banking account and investment account within 10 mins.)
How can I apply for a banking account via Citi Mobile®App?
Please complete the application form on your mobile and download the latest Citi Mobile®App from your respective app stores to complete several identity verification processes to open your banking account.
Is there any charge for applying for a banking account via Citi Mobile®App?
"The application is free of charge. For other service charges, please refer to the latest service fee guide.
Service fee guide: https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf
Why do I need to take photo of my HKID card from 3 different angles?
This will help us validate your HKID card, so that you do not need to visit our branch in person for identity verification. Please ensure the HKID capture is not out of focus, nor blocked by glare or shadow.
Why do I need to take a selfie and blink my eyes twice?
This will help us to validate you are the HKID card holder, so that you do not need to visit our branch in person for identity verification.
Do I need to upload any document, e.g. Address proof?
Yes, you need to upload address proof and signature specimen during the application process via Citi Mobile®App. If we need additional information or documentation from you, we will contact you and complete the account opening process.
Is my application information secure and protected?
All information, including your HKID photos, selfie photos, personal information, username and password, will be encrypted throughout the submission.
Why have I failed the Identity verification and need to visit branch to complete the account opening?
Factors, including the environment where you take the HKID photos and selfie, e.g. if there is glare, scratches on or damage to your HKID, etc, may affect the accuracy of identifying your selfie against the HKID photo.
Why do I cannot resume my application?
You application data will only be available for 30 days for you to resume the application. After that, please submit a new application for account opening.
When will the banking account be ready for use?
Your banking account will be ready to use approximately 10 minutes after you complete the application process in Citi Mobile®App.
Stock Account: The securities services will be made available to you within 3 business days after receipt of your completed application via Citi Mobile®App and required documents (if applicable).
How will I know my application status?
We will notify you of the account opening status via email and SMS approximately 10 minutes after you complete the application process in Citi Mobile®App.
Why do I need to input my personal information to apply for a banking account?
You will need to input your latest personal information for Citibank's record during your banking account application process.
I already hold a Citi credit card. Do I need to input my personal information again to apply for a banking account?
We will use your existing personal credit card information from Citibank's record for your banking account application process but may require extra information from you to complete your banking information.
Do I need to open an account during business hours?
There are no time or place restrictions on opening your banking account. You simply complete the application form online and download Citi Mobile®App to complete the rest of the application, anytime and anywhere. It takes a minimum of 10 minutes to complete the application process if you meet the application criteria. (According to our usability test, the majority of participants completed the application of banking account within 10 mins.)
What’s a one-time password?
A One-time Password will be sent to you via SMS to verify your identity for account login.
Where is my one-time password?
The One-time Password will only be sent to your registered mobile number.
What do I have to be aware of during the registration for facial recognition?
When taking the photo, you need to:
1. Look straight into the camera, and
2. Eyes must be at the same level as the camera, and
3. Ensure adequate lighting with no shadows or glare, and
4. Use a plain and clean background.
How can I resume my application?
"You will receive an email and sms with your application ID and you can simply follow the below steps to resume your application:
1. Open Citi Mobile®App
2. Click on 'Open a bank account'
3. Enter your application ID which is sent to your mobile number or email address"
After my account is successfully opened, when will I receive the ATM card ?
ATM Card will be dispatched upon the account being successfully opened. Normally you will receive the ATM card within 3 to 5 working days, excluding Saturdays, Sundays and public holidays.
How can I activate the ATM card and set up ATM PIN?
You can activate your ATM card via Citibank Online or Citi Mobile®App by following the steps below:
Citibank Online:
i. Login to Citibank Online
ii. Click on ‘Services’ and 'My Profile'
iii. Select ‘Activate ATM/Debit/Credit Card’
iv. Follow the instructions and submit the request with One Time Password
Citibank Online: www.citibank.com.hk
Citi Mobile®App:
i. Login to Citi Mobile®App
ii. Click on ‘Profile&Settings'
iii. Select ‘Activate ATM/Debit’
iv. Follow the instructions and submit the request with One Time Password
Is there any deadline for activating the ATM card and setting up ATM PIN?
Please activate the ATM card and set up ATM PIN at your earliest convenience. The ATM card will be cancelled if you do not activate it within 90 calendar days.
What if I forget the ATM PIN?
You can reset the ATM PIN via Citi Mobile®App by following the steps below:
i. Login to Citi Mobile®App
ii. Click on ‘Profile & Settings’
iii. Select ‘Create/Reset ATM Pin’
iv. Follow the instructions and submit the request with One Time Password