What is remote account opening?
Mobile Account Opening enables you to open a checking / savings Account(s)
and a Multi-Currency Account via Citibank Online and Citi Mobile®App, without
visiting the branch. The process is simple
and fast, and you can apply anytime, anywhere.
Why should I apply for a banking account via Citi Mobile
®App?
Convenient: You do not need to visit branch to open an account.
Fast:
It can take as little as 10 minutes to complete the application (According to our usability test,
the majority of participants completed
the application of banking account and investment account within 10 mins.)
How can I apply for a banking account via Citi Mobile
®App?
Please complete the application form on your mobile and download the latest
Citi Mobile®App from your respective app stores to complete several identity
verification processes to open your banking
account.
Is there any charge for applying for a banking account via Citi Mobile
®App?
"The application is free of charge. For other service charges, please refer
to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf
Why do I need to take photo of my HKID card from multiple angles?
This will help us validate your HKID card, so that you do not need to visit
our branch in person for identity verification. Please ensure the HKID capture is not out of
focus, nor blocked by glare or shadow.
Why do I need to take a selfie and blink my eyes twice?
This will help us to validate you are the HKID card holder, so that you do
not need to visit our branch in person for identity verification.
Do I need to upload any document, e.g. Address proof?
Yes, you need to upload address proof and signature specimen during the
application process via Citi Mobile®App. If we need additional information or
documentation from you, we will contact you and
complete the account opening process.
Is my application information secure and protected?
All information, including your HKID photos, selfie photos, personal
information, username and password, will be encrypted throughout the submission.
Why have I failed the Identity verification and need to visit branch
to complete the account opening?
Factors, including the environment where you take the HKID photos and
selfie, e.g. if there is glare, scratches on or damage to your HKID, etc, may affect the accuracy
of identifying your selfie against the HKID
photo.
Tips for photographing your HKID:
1. Hold the edge of the HKID and place it in the
white frame
2. Avoid glare and reflections until frame turns green
3. For the second photo,
please ensure your phone's flashlight reflection is within the red frame in the middle. The outer
white frame will turn green, and the capture is complete
Why do I cannot resume my application?
You application data will only be available for 30 days for you to resume
the application. After that, please submit a new application for account opening.
When will the banking account be ready for use?
Your banking account will be ready to use approximately 10 minutes after
you complete the application process in Citi Mobile®App.
Stock Account: The securities services will be made available to you within 3 business days
after receipt of your completed application via Citi Mobile®App and required
documents (if applicable).
How will I know my application status?
We will notify you of the account opening status via email and SMS
approximately 10 minutes after you complete the application process in Citi Mobile
®App.
Why do I need to input my personal information to apply for a
banking account?
You will need to input your latest personal information for Citibank's
record during your banking account application process.
Do I need to open an account during business hours?
There are no time or place restrictions on opening your banking account.
You simply complete the application form online and download Citi Mobile®App to
complete the rest of the application, anytime
and anywhere. It takes a minimum of 10 minutes to complete the application process if you meet the
application criteria. (According to our usability test, the majority of participants completed the
application
of banking account within 10 mins, excluding investment account.)
What’s a one-time password?
A One-time Password will be sent to you via SMS to verify your identity
for account login.
Where is my one-time password?
The One-time Password will only be sent to your registered mobile number.
What do I have to be aware of during the registration for facial
recognition?
When taking the photo, you need to:
1. Look straight into the camera,
and
2. Remove all the accessories (e.g. hat, sunglasses, mask) , and
3. Position your face
within the circle, and
4. Eyes must be at the same level as the camera, and
5. Blink your
eyes once to start the countdown, and
6. Wait for the countdown, and blink again for the
selfie, and you are done, and
7. Ensure adequate lighting with no shadows or glare, and
8.
Use a plain and clean background.
How can I resume my application?
"You will receive an email and sms with your application ID and you can
simply follow the below steps to resume your application:
1. Open Citi Mobile
®App
2. Click on 'Open a bank account'
3. Enter your application ID which
is sent to your mobile number or email address"
After my account is successfully opened, when will I receive the ATM
card ?
ATM Card will be dispatched upon the account being successfully opened.
Normally you will receive the ATM card within 3 to 5 working days, excluding Saturdays, Sundays
and public holidays.
How can I activate the ATM card and set up ATM PIN?
You can activate your ATM card via Citibank Online or Citi Mobile
®App by following the steps below:
Citibank Online:
i. Login to Citibank
Online
ii. Click on ‘Services’ and 'My Profile'
iii. Select ‘Activate ATM/Debit/Credit Card’
iv. Follow the instructions and submit the request with One Time Password
Citibank
Online: www.citibank.com.hk
Citi Mobile®App:
i. Login to Citi Mobile
®App
ii. Click on ‘Profile&Settings'
iii. Select ‘Activate ATM/Debit’
iv. Follow the instructions and submit the request with
One Time Password
Is there any deadline for activating the ATM card and setting up ATM
PIN?
Please activate the ATM card and set up ATM PIN at your earliest
convenience. The ATM card will be cancelled if you do not activate it within 90 calendar days.
What if I forget the ATM PIN?
You can reset the ATM PIN via Citi Mobile®App by following
the steps below:
i. Login to Citi Mobile®App
ii. Click on ‘Profile &
Settings’
iii. Select ‘Create/Reset ATM Pin’
iv. Follow the instructions and submit the request
with One Time Password
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