ATM NETWORK

A wealth of convenient financial services you can enjoy every day

A wealth of convenient financial services you can enjoy every day.

With your Citibank® ATM Card, you can access your linked accounts at any Citi/JETCO ATMs in Hong Kong and associated ATM networks around the world. Remember to activate the overseas ATM withdrawal service on your ATM card and credit card(s) in advance if you wish to withdraw cash (including cash advances) from overseas ATMs1.

CITI ATM LOCATIONS*
JETCO ATM LOCATIONS
CITIBANK ATM

Services available for your HKD checking/savings account linked to "Citibank ATM Card":

  • Balance enquiry
  • Cash Withdrawal
  • Cheque or cash deposit
  • Fund transfer
  • Change PIN

*Citibank ATMs with Voice Assistance services are available at selected locations.

JETCO ATM

Services available via JETCO ATM located in Hong Kong, Macau, Shenzhen, Zhuhai:

  • Balance enquiry
  • Cash withdrawal from linked account
  • Fund transfer between linked accounts
  • Fund transfer to other local Citi accounts
  • Bill payment - settle bills for over 110 JET PAYMENT merchants including Citi or other banks' Credit Cards, telecom, utilities, etc.
  • Order cheque book or account statement
  • Activate overseas withdrawal service
OVERSEAS ATM WITHDRAWAL

You will need to activate the overseas ATM withdrawal service on your ATM card and credit card(s) in advance if you wish to withdraw cash (including cash advances) from overseas ATMs1. You will need to set a daily withdrawal limit and an effective period for the overseas ATM withdrawal services2.

Activation channels Activation guide
Citi Mobile® App
  1. Download "Citibank HK" app & log on to the app
  2. Select "Manage ATM/Debit Card" from menu > "Overseas ATM Withdrawal Service"
Citibank Online
  1. Log on to www.citibank.com.hk
  2. Select "My Profile"> "Manage ATM/Debit/Credit Card" > "Overseas ATM Withdrawal Service Activation"
JETCO ATMs Select "Change Card Settings" > "Overseas Transaction Settings"
Phone Banking Call 2860 03332860 0333 > Select language > Caller identification > Enter 5
Citibank Branch Please click here to locate our branches and contact branch staff for help.
FAQs
  1. When was the overseas ATM withdrawal activation requirement/policy implemented?

As required by the Hong Kong Monetary Authority, the requirement was imposed from March 1, 2013 for ATM and credit cards. The overseas ATM withdrawal service will be pre-set as "de-activated". So, if you want to withdraw cash from overseas ATMs on or after March 1, 2013, you will need to activate the overseas ATM withdrawal service by setting a desired daily overseas withdrawal limit and the active period. This is to further enhance the security for ATM services.

  1. Am I required to activate the service when I travel to Macau and China?

Citibank clients holding Citibank ATM or credit cards with the JETCO ATM logo are not required to perform the activation in order to withdraw cash from JETCO ATMs in Macau and China. However, please note that Citibank ATMs in Macau and China are not in the JETCO network, so you must activate the service if you wish to withdraw cash from these Citibank ATMs.

  1. What do I need to enter in the activation settings for overseas ATM cash withdrawals?

You must set the active period (start date and end date) and indicate a desired daily withdrawal limit in HKD. The start and end dates will be of Hong Kong time. If you are traveling overseas, please be aware that the time zone may be different from that of Hong Kong's.

  1. How can I set my overseas cash withdrawal limit online?

Via Citi Mobile App:

Log on to the app and select "Manage ATM/Debit Card" and "Overseas ATM Withdrawal Service“ from the menu.

Via Citibank Online:

Log on to Citibank Online and select "Overseas ATM Withdrawal Service Activation" under the "Useful Links" on the right panel and follow the instructions.

You will have to set both the active period and the daily withdrawal limit for the ATM or credit card you would like to use overseas. Once you have completed the setup, you will receive a confirmation SMS.

  1. Will the overseas ATM withdrawal setting be effective immediately after the activation? Will there be any difference if I activate the settings through different channels?

The withdrawal setting will be effective upon reaching your selected start date for the active period. You will receive a confirmation SMS upon successful setup of the function.

  1. What should I do if I am overseas? How can I perform the activation?

You can perform the activation through Citi Mobile App, Citibank Online or by calling our CitiPhone Banking at (852) 2860 0333(852) 2860 0333.

  1. What is the maximum daily withdrawal limit from overseas ATMs after March 1, 2013?

The maximum daily withdrawal limit remains unchanged: HK$20,000 for Citibanking® clients and Citi Priority® clients; HK$40,000 for Citigold clients and Citigold Private Clients®. For credit cards, the maximum withdrawal limit depends on individual credit limits or a daily withdrawal limit of HK$40,000, whichever is lower.

  1. Is the overseas ATM withdrawal limit shared across all my credit cards?

No. The overseas ATM withdrawal limit is not shared among different cards. However, please note that if your credit cards have a shared credit limit, the available amount for cash withdrawal is still affected by the usage of your credit cards.

  1. Will it affect my overseas transfer limit?

No. This security measure only affects the overseas ATM withdrawal service. It does not affect other ATM service functions. You can still access your accounts and make transfers at overseas ATMs.

  1. Will there be additional fees for the overseas ATM withdrawal activation?

No. The activation is free of charge. Handling fees for cash withdrawals at overseas ATMs will still be waived.

  1. I have a secondary account linked to my ATM card. Do I need to set another withdrawal limit for that account too?

No. The withdrawal limit applies to all the accounts linked to your card.

  1. My account is a joint account. How should I set the overseas ATM withdrawal service? Will I receive any notification if the other account holder changes the setting?

You and your joint account holders are holding separate ATM cards with different card numbers. So you and your joint account holders should activate the service separately. Each of you should choose your own active period and daily withdrawal limit for your own ATM cards. As your own personal settings will not be changed by your joint account holders, no notification will be sent to you if they make a change to their own settings.

  1. Can I set up the service for my friend/spouse/company? Can I authorize someone to set it up for me?

The overseas ATM withdrawal service for your own ATM/ credit card must be set up by yourself. Third party authorization is not accepted.

  1. I am a supplementary credit cardholder. Can I set the overseas ATM withdrawal limit for my credit card?

Yes. You can set it for your credit card. Please note that if your supplementary card has the same card number as the principal card, the activation period and daily limit you set will also apply to the principal card and/or other supplementary cards with the same card number. All cards with the same number will share the same setting.

JETCO Cardless Withdrawal

Option 1: Click on “QR Scan” before login into your account, then “JETCO Cardless Withdrawal”


Option 2: Click on “QR Scan” in the “Payment” tab after login into your account, then “JETCO Cardless Withdrawal”


Login & input Citi Mobile Token unlock code

Select your account & amount to withdraw

Scan the QR code shown on the ATM machine to withdraw cash

Click Cardless Access

Click Cardless Withdrawal (Citi & JETCO)

Please use the mobile app camera to scan the QR code


Citibank HK 		Download Citi Mobile® App
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Click here to learn more about Citi Mobile®
  • Citi Mobile® App makes banking more convenient
  • Overseas ATM withdrawal service. Activation in advance.

RemarksRemarks

  1. If you withdraw cash from ATMs located in Mainland China and Macau, you will also need to activate the overseas ATM withdrawal service in advance. However, please note that you can withdraw cash from "JETCO" ATMs without the activation.
  2. Important Notes for Credit Cardholder(s) whose Principal Card(s) and Supplementary Card(s) share the same number: For cardholder(s) whose principal and supplementary credit card numbers are currently the same, both cardholders can activate the overseas ATM withdrawal service and set the daily withdrawal limit (including cash advances) and the effective period. The latest settings will be applied to both principal card and supplementary card(s).