BANKING SERVICES

Citibank Online Banking Services connecting you to Citibank outside the branch.

Citibank Online Banking Services connecting you to Citibank outside the branch.

Solve your problems outside the branch with our online options. Create an account and choose from a wide range of services. Enjoy banking from the comfort of your home.

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CREATE AN ONLINE ACCOUNT
Time Deposit

Time Deposits allow you to enjoy higher returns within a fixed period of time. With Citibank Online, you can flexibly set up or renew your time deposits with different options:

Online Services let you
  • Set up time deposits from a wide range of currencies with different tenors
  • Modify your deposit maturity instructions for the following options:
    • Renew both principal and interest for the preset or a new tenor
    • Renew principal for the preset or a new tenor
    • Transfer interest to the same currency call deposit or a specified account
    • Transfer both principal and interest to the same currency call deposit or a specified account
  • Get a reminder whenever your time deposit matures within 2 weeks
How can I setup or renew my time deposit?
Step 1:
Log on to Citibank Online
Step 2:
Click on "My Accounts" and then select "Customer Service"
Step 3:
Click on "Open a Time Deposit" or "Change Time Deposit Maturity Option"
Step 4:
Setup or renew time deposit at your preference.
E-Cheque deposit service

E-Cheque deposit service

As part of an industry wide launch of e-Cheque services in Hong Kong in December 2015, a new e-Cheque deposit service is available to you.

What is e-Cheque?

  • E-Cheque is an electronic counterpart of the paper cheque. It is a PDF document showing all essential information such as cheque date, payee’s name and cheque amounts etc.
  • This service provides an efficient and convenient alternative for bank customers to receive payments.
  • It provides enhanced security features and saves the need for physical delivery and physical presentment. Payment with e-Cheques will become faster, easier and entirely paperless.

How to deposit an e-Cheque?

Clients can deposit the e-Cheque through the Hong Kong Interbank Clearing Limited (HKICL) e-Check Portal Drop-box service which is available at:

  • Web portal for computers: www.echeque.hkicl.com.hk
  • Mobile application for mobile devices: Search the keyword "e-cheque".

Clients are required to register at the HKICL e-cheque Portal Drop-box service before deposit the e-cheque. For details of the registration & deposit process, please visit www.echeque.hkicl.com.hk

Other Banking Services

Citibank Online offers you banking services to enhance your banking experience even further:

  • Change of Personal Information
    • Update Instantly
    • Information available for update include email address, corresponding address and more.

  • "Refer a Friend" program for getting fabulous rewards

    • Enjoy rewards for both when you invite your friends to join Citibank
    • The more friends you refer, the more you will be rewarded
    • Simply fill in a single form to refer various products to different friends.
  • Interest rates enquiry
  • Checks or statements ordering
  • e-Alert Services
    • Suspicious Transaction Alert is now available for receiving an alert message at your registered mobile phone number whenever a suspicious transaction is detected.