1. The “Citigold x Leon Share the most Touching Moment and win Coffee Cash Voucher” Facebook promotion (“Promotion”) is organized by Citibank (Hong Kong) Limited (“Citi”). Promotion period is from November 6-10, 2023, both dates inclusive.
2. All participants must be aged 18 or above and hold a valid Hong Kong Identity Card, and must become a fan of Citi Hong Kong Facebook page.
3. Citi shall have the right to cancel, terminate, change or suspend the Promotion, and to amend the terms and conditions of the Promotion without prior notice. Participants shall agree to abide by the above.
4. Citi does not give any warranty whatsoever in respect of the Promotion or its content, and does not guarantee any information in relation to the Promotion is accurate, complete and timely at all times, or that the Promotion is free of any flaw or defect, including computer virus or otherwise. Participants shall bear all the risks associated with their taking part in the Promotion. Citi shall not be responsible for any loss incurred by the participants in any circumstances, including the failure of the participants to take part in the Promotion or any suspension or delay of the Promotion due to any factor beyond control or any restriction in relation to the internet service provider.
5. Citi shall not be responsible for:
   • a. Any loss caused by poor internet connection;
   • b. Any tampering of information due to willful hacking by a third party;
   • c. Any direct or indirect loss regardless of its reason, nature, source or consequence, including any tangible loss arising from logging in or failure to log in to Facebook, or any direct or indirect loss arising from Facebook.
6. In case of any delay in submission, loss, error, illegibility or damage of the information sent by participants to the Citi Hong Kong Facebook page due to any computer or network issues, Citi shall assume no liability in respect thereof. Participants shall have no objection thereto.
7. Any information provided by a winner to Citi will be used for prize redemption and identity verification of winners only. Such information will be destroyed within one month after the Promotion ends. If Citi is unable to contact a winner for prize redemption due to any mistake or omission in the information provided by the winner, Citi shall assume no liability in respect thereof and will not reissue the prize concerned.
8. By taking part in the Promotion, participants agree to abide by all terms and conditions of the Promotion and agree to Citi’s Policy Statement relating to the Personal Data (Privacy) Ordinance (“PDPO”).
9. For Citi’s Policy Statement relating to the PDPO, please refer to https://www.citibank.com.hk/english/info/privacy.htm
10. The Promotion is not applicable to US persons.
11. The prize is non-transferrable and cannot be exchanged for cash or other gifts. Citi reserve the right to replace the prize with alternative gifts without prior notice.
12. Any fraud and/or abuse of the Promotion (as determined by Citi at its sole discretion) by a participant using any fake or blank account will result in forfeiture of the participant’s eligibility to participate in the Promotion without prior notice. Whether or not a participant is eligible for the prize is subject to the final decision of Citi. In the event of dispute, the decision of Citi shall be final.
13. The Promotion is subject to the laws of the Hong Kong Special Administrative Region. Any dispute in relation to the Promotion shall be resolved before the courts of the Hong Kong Special Administrative Region.
14. Citi shall have no responsibility to verify the content of the Facebook page and assume no liability in respect of its content or settings. Use of the Facebook page shall be at the participants’ own risk. By using Facebook, the participants shall be subject to its terms and conditions, including but not limited to those in relation to confidentiality, privacy and security. While the Promotion is held in connection with Facebook, Citi does not endorse, recommend, approve, guarantee or introduce any service or product provided by Facebook or any of its pages. Unless otherwise expressly indicated by Citi, Citi shall not be regarded as having any form of cooperation with Facebook.
15. Each participant agrees that the Promotion is in no way sponsored, endorsed, administered, or organised by Facebook; and acknowledges that by participating in the Promotion the participant is providing his or her information to Citi rather than to Facebook; and grants Facebook a complete release from liability associated with the Promotion, to the extent permissible by law.
16. The eligibility of participants, list of winners, prizes as well as any date and time relating to the Promotion shall be subject to the final decision of Citi.

Terms and Conditions of the Promotion

1. Citi Hong Kong Facebook page will publish 1 post about “Citigold x Leon Share the most Touching Moment and win Coffee Cash Voucher” for Promotion on November 6, 2023. Participants must read and agree to the terms and conditions of the Promotion and complete the following 3 steps to be eligible to take part in the “Citigold x Leon Share the most Touching Moment and win Coffee Cash Voucher” Facebook Promotion:
   • I. Like and follow the Facebook of Citi Hong Kong
   • II. Like “Citigold x Leon Share the most Touching Moment and win Coffee Cash Voucher” Facebook Promotion post
   • III. Post the respective answer under the “Citigold x Leon Share the most Touching Moment and win Coffee Cash Voucher” comment section Each participant can be entitled to a chance in the lucky draw, the eligibility for the lucky draw chance is based on the first successful comment record on Facebook. Each participant can enjoy a maximum of 1 lucky draw chance during the Promotion period. Any duplicated participation on Facebook will not be entitled to more entries to the Lucky Draw. Citi will randomly draw 200 winners in total from all the eligible participants. Each winner will receive one Prize: HK$50 Coffee Cash Voucher (200 winners in total) during the entire Promotion period.
2. The deadline for uploading the answer will be November 6, 2023 23:59 (based on Hong Kong time and as timed on the Facebook server). Submissions after the deadline will not be counted as eligible.
3. Participants are fully responsible for handling the usage and loyalty of picture and comments uploaded to Citi Hong Kong Facebook page. If the picture uploaded is causing any lost on any third party, Citi assume no liability in respect thereof. Participants must commit and confirm the picture and comments uploaded are original and not plagiarized.
4. Participants shall read and agree to the terms and conditions of the Promotion prior to participation. In the event of a violation, Citi reserves the rights of forfeiture of a participant’s eligibility to participate in the Promotion or to redeem any prizes.
5. Participants must use their personal Facebook account to join the Promotion. Participant can join the promotion on Facebook, but each winner will receive a maximum of 1 Prize only during the entire Promotion period.
6. If the comments are not uploaded under the “Citigold x Leon Share the most Touching Moment and win Coffee Cash Voucher” Promotion’s post comment section, they will be treated as invalid.
7. The information or comments submitted by participants must not be indecent, insulting, offending and shall not infringe any copyright or involve any fabrication of facts, defamation or personal attacks. Citi reserves the right to publish and remove any picture and participants shall have no objection thereto.
8. Prizes redemption details are as follows:
   • a. The announcement of the winners will be made on the Citi Hong Kong’s Facebook page on or before November 30, 2023.
   • b. Each winner has to contact Citi Hong Kong via Facebook inbox to confirm his/her eligibility by December 8, 2023. Citi Hong Kong will provide online registration form and redemption details via Facebook inbox by December 15, 2023. Once they have received the confirmation inbox message, each winner must register using the online form provided by Citi by December 22, 2023. Each winner needs to provide information including,
   • I. Full English name on Hong Kong Identity Card
   • II. Redemption code
   • III. Contact number for verification purpose and redemption arrangement. All information submitted will not be allowed to change.
   • c. Once Citi receives a winner’s registration, Citi will confirm with winner via Facebook inbox. Any winner who fails to redeem the prize within the period shall be regarded as having waived his/her entitlement to the prize.
   • d. The eligibility of the winners cannot be transferred to others once confirmed.
   • e. All winners must be aged 18 or above with a valid Hong Kong Identity Card and be fans of the Citi Hong Kong Facebook page.
   • f. If Citi cannot contact a winner, or doesn’t receive any reply within the period specified in the redemption inbox message, the winner shall be regarded as having waived his/her entitlement to the prize.
   • g. All winners must redeem the prize within the period from the location specified in the redemption inbox message. Citi will request winner to show his/her Facebook redemption inbox message and Hong Kong Identity Card for verification of his/her identity.
9. Any person who has been involved in hosting the Promotion (including all staff members of Citi) is not eligible to take part.
10. The prize cannot be resold or exchanged for other products. By providing their personal information, winners accept and agree to comply with the terms and conditions of the Promotion. Citi shall have the right to suspend or terminate the Promotion or amend or modify its terms and conditions at any time without prior notice.
11. Citi will keep all information of the winners confidential. All such information will be used for verification and redemption only.
12. Citi will pass the information shared by winners (e.g. Full English Name) to the approved vendor for verification and redemption purpose.
13. All participants (including winners) must agree and comply with the terms and conditions of this Promotion. Otherwise, their participation will be cancelled.
14. Citi is not the supplier of the prizes. Any enquiries, claims or complaints in relation to the products’ quality and supply, should be directed to the respective merchants. Citi assumes no liability in respect thereof. All prizes are subject to the terms and conditions of use (if applicable).
15. In case of any dispute, Citi’s decision shall be final.
16. If there is any discrepancy between the English and Chinese versions of this Terms and Conditions, the English version shall prevail.