Autopay (eDDA)
With your Citi bank banking accounts, you can:
- Set up and manage autopay instructions just at your fingertip. Paper form? No more!
- Make payments to a wide range of merchants and government agencies. Never miss a bill again!
- Modify or cancel your autopay instructions anytime.
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Tap "Payments"
> "Autopay" after logging in -
Enter your Citi Mobile® Token Unlock Code*
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Tap
"New Autopay" > "Account number" -
Input autopay details:• Payee's name• Tap "Bank" to search payee's bank• Payee's branch code and account number• Debtor's reference
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Verify details and tap "Confirm"
(Reminder: You can amend the default setting by tapping respective items) -
Your autopay instruction is submitted
*Remember to enable your Citi Mobile® Token first because you need it to submit an autopay instruction! Click here to view the demo.
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Tap "Payments" > "Autopay" after logging in
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Tap "Add New Autopay" > "Account number"
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Input autopay details:• Payee's name• Tap "Bank" to search payee's bank• Payee's branch code and account number• Bill Reference Number
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Verify details and tap "Confirm"
(Reminder: You can amend the default setting by tapping respective items) -
Go to Citi Mobile® Token and enter your unlock code. Then tap "Generate Confirmation Code with Authorization Key" and enter the challenge code to generate a Transaction Authorization Code (TAC)
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Your autopay instruction is submitted
Useful Tips
To set up an autopay to pay government or public utility bills, you have to input payee's account information. Here's the payment information of some popular payees for your reference.
| Recipient | Payee Name | Bank (Input number to search) |
Branch Code/ Account no. |
Debtor's reference |
| Public Utility | ||||
| The Hong Kong Electric Company Limited | The Hong Kong Electric Co. Ltd. | 004 | 002/ 220457001 |
Account no. of the supply address shown on the electricity bill |
| CLP Power Hong Kong Ltd | CLP Power Hong Kong Limited | 004 | 002/ 208239002 |
Electricity Account No. shown on your electricity bill |
| The Hong Kong and China Gas Company Limited | The Hong Kong and China Gas Company Limited | 004 | 002/ 220143007 |
Gas Account No. |
| Government | ||||
| HKSAR(Water & Sewage Charges) | The Government of the Hong Kong Special Administrative Region | 004 | 002/ 900439001 |
11-digit Account Number as shown on the water bill |
| HKSAR(Rates/ Government Rent) | Director of Accounting Services | 004 | 002/ 900413001 |
15-digit Account Number as shown on the demand note for rates and/or Government rent |
| HKSAR(Government Rent) | The Government of the Hong Kong Special Administrative Region | 004 | 002/ 900421001 |
Government Rent reference |
| Telecommunications | ||||
| Hong Kong Telecommunications (HKT) Limited | Hong Kong Telecommunications (HKT) Limited | 004 | 808/ 509442006 |
Telephone A/C No. |
| CSL Mobile Limited | CSL Limited | 004 | 808/ 425128292 |
Mobile Phone No. |
| Hutchison Telecommunications (Hong Kong) Ltd | Hutchison Telecommunications (Hong Kong) Limited | 004 | 511/ 505430003 |
Account No. |
| SmarTone Mobile Communications Ltd | SmarTone Mobile Communications Limited | 004 | 500/ 787551001 |
SmarTone A/C No. |
Security measures
To provide you comprehensive security protection when you set up an autopay with your Citi bank account, we've adopted a robust authentication process. Your autopay will only be effective when it's successfully authenticated by you.
- Set up autopay via Citi Mobile® App or Citibank Online: When you submit an autopay instruction, you'll need to enter your Citi Mobile® Token unlock code to perform transaction signing. Simply set up your Citi Mobile® Token in advance, and we'll guide you through when you submit the autopay.
- Set up an autopay via an e-wallet or another bank's platform: Once we receive the set-up request from the external party, we'll send you an SMS and ask you to confirm the autopay instruction via Citi Mobile® App or Citibank Online. You will have 1 day to confirm it, so act fast!
> “Autopay Services”