Citibank Hong Kong

^*Applicants would be offered 240,000 Points upon paying the first year annual fee of HK$3,800.

Terms & Conditions for "Purchase Protection Insurance and E-Commerce Protection Insurance":

The Purchase Protection Insurance and E-Commerce Protection Insurance are brought to Citi Prestige Cardholders by Mastercard. For full insurance coverage, exclusions and terms and conditions, please refer to the following webpage of Mastercard: worldelite.mastercard.com/content/world-elite/apmea/en/toolbar/global-footer/terms-n-conditions.html or call 24-hour Citi Prestige Concierge at 2860 0338.

If Cardholders have subsequently cancelled/ reversed any transactions in respect of which offers are rewarded, Citibank reserves the absolute right to charge the equivalent value of such offers directly from the Eligible Card account without prior notice.

Cardholders must maintain valid Eligible Card accounts with a good credit record in order to be eligible for the offers. In case there is any fraud/ abuse, Citibank reserves the absolute right to charge the equivalent value of the offers rewarded under these programs directly from the Eligible Card account without prior notice, forfeit the Cardholder's eligibility to be entitled to the offers, and/ or suspend the Eligible Card account for investigation without prior notice.

Cardholders are required to settle payment in full with an Eligible Card in order to enjoy the offers. Unless otherwise specified, the offers cannot be used in conjunction with other special promotion or discounts or promotional coupons or exchanged for cash.

Availability of the offers is subject to stock availability, account status checking and final acceptance by Citibank at its absolute discretion. All photos and prices are for reference only.

Citibank shall not be responsible for any matters in relation to the related products or services provided by the respective merchants. The respective merchants are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.

Citi ThankYou Rewards Terms and Conditions apply for all Points related offers. For details, please visit www.citibank.com.hk.

Citibank and the respective merchants reserve the right to vary or cancel the offers and/ or amend or alter these terms and conditions at any time without prior notice. In the event of any dispute, Citibank's and the respective merchants' decision shall be final and conclusive.

In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

Terms and Conditions for Citi Prestige Card “Preferential Mileage Earn Rate”, “Annual Relationship Points Program”, “Citi Prestige Concierge Program”, “International Complimentary Night Hotels and Resorts Program”, “Golf Program”, “Priority Pass Lounge Access”, “Harbour City VIC Club Membership Program” and “JOYCE Year Round Offer”:

Please visit Citi Prestige Benefits Terms and Conditions

Terms and Conditions for "Citi ThankYou Rewards Program":

The Principal Cardholder can redeem Points for Cash Rebates issued in the form of a credit on your Eligible Card statement, at a rate of 200 points to HK$1 (subject to a minimum amount of HK$50 per redemption). ("Cash Rebates") The Cash Rebates will be credited to your Eligible Card account within 7 calendar days after receiving our order confirmation email and the redemption will be shown in the Cardholder's next statement cycle. The Cash Rebate is applied to the overall balance on the account, but you must still make the monthly minimum payment due. Cash Rebates may not be canceled, amended or returned. Your account must be open and not in default in order to be eligible for Cash Rebate redemptions. There is no limit to the number of Cash Rebates each Principal Cardholder can enjoy. For details, please visit: www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.

Terms and Conditions for "Free Travel Insurance":

The period of the Free Travel Insurance is valid for travel journey between April 1, 2021 and March 31, 2022 (both dates inclusive).

To be eligible for free travel insurance, (a) either one or more of the following has/have been purchased or settled by the principal cardholder with his/her Citi Prestige Card: (1) the in/outward-bound travel tickets to/from Hong Kong; (2) the accommodation cost for the entire journey; (3) the tour package; or (b) in the event that condition (a) above is not satisfied but instead one or more of the items stated in (1), (2) and (3) above has been acquired with points earned by a rewards program, any additional costs (including tax and fuel surcharge and any fees which is required to be paid according to any local requirement (if applicable)) must be paid by the principal cardholder with his/her Citi Prestige Card.

Principal Cardholder will be entitled for Free Travel Insurance Basic Plan, and could upgrade to Premier Plan for improved coverage.

Protection Items	Basic Plan	Premier Plan
	Free entitlement to	Upgrade by as low as HK$48 (Original Price: HK$290)
	Maximum Claim Amount (HK$)	Maximum Claim Amount (HK$)
Travel Accident Protection	$750,000	$1,500,000
Emergency Medical Protection	$500,000	$1,250,000
Journey Cancellation Protection	$10,000	$30,000
Baggage Loss Protection	$10,000	$35,000
Travel Delay Protection	$3,000	$5,000
Lost of Travel Documents	$3,000	$5,000

Principal Cardholders could upgrade through Zurich's portal or call Zurich's Customer Service hotline at 2903 9482. Please refer to the policy wordings in Zurich's portal for detailed coverage. Only upon upgrading to the Premier Plan, could the principal cardholders purchase the Optional Benefits.

When submitting claims, Zurich Insurance Company Limited will require principal cardholders to provide valid proof of their eligibility.

Citibank (Hong Kong) Limited is not the insurance underwriter of the Travel Insurance Basic Plan and Travel Insurance Premier Plan ("the Policy"). Zurich Insurance Company Ltd. ("Zurich") is the insurance underwriter ("the Insurance Underwriter") of the Policy and is solely responsible for all coverage and compensation. The Insurance Underwriter is not a subsidiary or an affiliate of Citibank (Hong Kong) Limited or Citibank, N.A. or Citigroup Inc. The Policy is part of the credit card feature and Citibank (Hong Kong) Limited shall not be responsible for any matters in relation to the Policy provided. Unless otherwise specified, insurance products are not bank deposits or obligations of, guaranteed or insured by Citibank (Hong Kong) Limited, Citibank, N.A., Citigroup Inc. or any of their affiliates or subsidiaries, or by any local government agency.

This statement is not a policy or contract of insurance. The original policy is on file at the office of Citibank (Hong Kong) Limited. Final decisions will be made in accordance with original policy. For insurance details, please refer to the Travel Insurance Basic Plan Factsheet or the Travel Insurance Premier Plan Factsheet. For claims enquiry, please call Zurich's Customer Services Hotline at 2903 9482. Citibank (Hong Kong) Limited and its Insurance Underwriter reserve the right to make the final decision on all claims.

Terms & Conditions for "Purchase Protection Insurance, E-Commerce Protection Insurance, Wallet Guard Insurance, Extended Warranty Insurance":

The Purchase Protection Insurance, E-Commerce Protection Insurance, Wallet Guard Insurance and Extended Warranty Insurance are brought to Citi Prestige Cardholders by Mastercard. For full insurance coverage, exclusions and terms and conditions, please refer to the following webpage of Mastercard: worldelite.mastercard.com/content/world-elite/apmea/en/toolbar/global-footer/terms-n-conditions.html or call 24-hour Citi Prestige Concierge at 2860 0338.

Terms and Conditions for Manna Catering Hong Kong Offer

Offer is applicable until December 31, 2021 ("Promotion Period").

15% off food orders from Manna Shop. 15% discount applies to all items in Manna Shop except Japanese Market, Tas'Mania Fresh Food and Movie Snacks.

Delivery - free of charge in-store pickup. Delivery charge starts from HKD80, free delivery on orders over HKD980 (after discount), except outlying islands and Discovery Bay. Shipping usually takes 2-4 working days after order confirmation.

Customers are required to order via Citi Prestige Concierge at 2860 0338 in order to enjoy the offer.

This offer cannot be used in conjunction with any other offer.

Offers are non-transferable and cannot be redeemed for cash or credit.

Discount is not applicable on delivery or other add-on/customization services or credit.

To enjoy discount on Manna Canapes, order must be for a minimum of 5 dozen pieces.

Subject to change and availability.

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Citibank reserves the right to amend the terms & conditions without prior notice, and all matters and disputes are subject to the final decision of Citibank.

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In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

Plaza Premium Lounge Terms & Conditions:

The offer is valid till December 31, 2021.

Each Principal Cardholder can enjoy complimentary access to the Hong Kong International Airport Plaza Premium Lounge once per day.

A same day boarding pass and Citi Prestige Card must be presented to enjoy access to the Hong Kong International Airport Plaza Premium Lounge.

Each accompanying guest shall pay an entrance fee of HK$250 for each access, which will be debited from the Cardholder’s Citi Prestige Card directly within 4 months from the access date.

Other fees may apply depending on services chosen and selected location entered.

Lounges are owned and operated by third party organizations. The Principal Cardholder must abide by the rules and policies of each participating location, and the Principal Cardholder accepts that a same day boarding pass and Citi Prestige Card for a Lounge does not guarantee access to that Lounge. The Principal Cardholder accepts that Citibank has no control over the Lounge’s decision on whether to admit any Principal Cardholder or accompanying guest, the number of people allowed in at any time, facilities offered, the opening/closing times, the length of time customers may spend in the location, any charges payable above and beyond those included in the Lounge access, or the personnel employed by the Lounge.

Use of the Lounge access is not transferable. Complimentary Lounge access may not be used by any person other than the Principal Cardholder.

Applicability of Lounge access for children varies according to each specific Lounge’s policies. Inclusion of children with regard to eligibility for the Lounge is at the discretion of the Lounge involved.

Use of Lounge access is subject to the Principal Cardholder and accompanying guests behaving and dressing in an appropriate manner and in accordance with the relevant Lounge terms. Any Principal Cardholder or guest not complying with such terms may be asked to vacate the Lounge. Citibank is not liable for any loss suffered by the customer where a Lounge has refused admission or Lounge use because the Principal Cardholder has not complied with the Lounge terms or the individual Lounge’s terms and conditions.

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Lounges have no obligation to announce flights and the Principal Cardholder accepts that Citibank shall not be held liable for any direct or indirect loss resulting out of any Principal Cardholder failing to board his/her flight(s). Further, it is the Principal Cardholder’s responsibility to check the relevant entry requirements for any country being visited and to have the correct travel documentation for the journey.

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Offer subject to availability.

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In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

Rosewood Hong Kong General Terms & Conditions:

The offers are only applicable to principal and supplementary cardholders (the "Cardholders") of Citi Prestige Card ("Eligible Card") issued by Citibank (Hong Kong) Limited ("Citibank"). Each principal card account and its supplementary card account(s) will be treated as one eligible card account (the "Eligible Card Account").

Booking accommodation, staying at the hotels and dining are available during the Promotion Period.

Cardholders must maintain valid Eligible Card accounts with a good credit record in order to be eligible for the offers.

All offers and/or services are subject to availability, account status checking and final acceptance by Citibank and the respective merchant's absolute discretion.

Photos, product specifications and prices are for reference only.

Unless otherwise specified, all offers cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.

Citibank shall not be responsible for any matters in relation to the related products or services. The respective merchants are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.

Citibank and/or the respective merchants reserve the right to amend the terms and conditions without prior notice and all matters and disputes are subject to the final decision of Citibank and/ or the respective merchants.

In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail..

Rosewood Hong Kong Dining Offer T&C:

Offer cannot be used in conjunction with other offers and/or promotions.

The offer is valid from March 1, 2021 to February 28, 2022 (Promotion Period).

Advance reservation via phone is preferred at Citi Prestige Concierge (852) 2860 0338 or Rosewood Hong Kong (852) 3891 8888

Offer is subject to availability and Cardholder must mention program details to Rosewood Hong Kong Dining Reservations Team.

Cardholders must present their Eligible Card for verification in person upon arrival/check-in, and payment must be made using Eligible Card.

Offer applicable for dine-in consumption only.

Offer cannot be redeemed for cash, sold or exchanged for any other products or services.

Discount not applicable to corkage, cut cake fee & other miscellaneous charges.

The service charge will be applied based on the original price.

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The promotion is not applicable for ticket sales, banquet events, purchase of cigars and cigarettes, gift cards and online shop.

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Full bill must be settled with Eligible Card to redeem the offer. No splitting of bills.

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Blackout dates apply: Mother’s Day, Father’s Day, HKSAR Day, National Day, Christmas Eve, Christmas Day, Boxing Day and New Year’s Eve, New Year’s Day, Chinese New Year
(Days 1-3) and Valentine’s Day.

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Citibank Hong Kong and Rosewood Hong Kong reserve the right to amend or cancel the promotion and any of its terms and conditions, without prior notice.

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In case of any disputes, the decision of Citibank Hong Kong and Rosewood Hong Kong shall be final.

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Citibank is not the supplier or service provider of the products/services/auxiliary services concerned, and shall not be responsible for any matters in relation to the related products or services. Rosewood Hong Kong is solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.

Rosewood Hong Kong Birthday Dining Offer T&C:

Offer cannot be used in conjunction with other offers and/or promotions, including the 15% discount dining offer for Eligible Card.

The offer is valid from March 1, 2021 to February 28, 2022 (Promotion Period).

Offer is subject to availability.

The offer is valid within the Cardholder's birthday month.

Advance reservation via phone is required at Citi Prestige Concierge (852) 2860 0338.

The minimum spend will be based on the total bill.

Offer not applicable to Private Dining Room.

Cardholders must present their Eligible Card for verification in person upon arrival/check-in, and payment must be made using Eligible Card.

Offer applicable for dine-in consumption only.

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Offer cannot be redeemed for cash, sold or exchanged for any other products or services.

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Full bill must be settled with Eligible Card to redeem the offer. No splitting of bills.

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Citibank Hong Kong and Rosewood Hong Kong reserve the right to amend or cancel the promotion and any of its terms and conditions, without prior notice.

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In case of any disputes, the decision of Citibank Hong Kong and Rosewood Hong Kong shall be final.

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Rosewood Hong Kong Accommodation Offer T&C (Applicable on Rooms & Suites):

15% discount on Best Available Rate of all room categories when booking accommodation with Rosewood Hong Kong.

The offer is valid from March 1, 2021 to February 28, 2022 (Promotion Period).

Advance reservation via phone is required through Citi Prestige Concierge (852) 2860 0338 or Rosewood Hong Kong (852) 3891 8888.

Offer subject to availability and Cardholder must mention program details to Rosewood Hong Kong Room Reservations Team at time of making reservation.

Offer cannot be redeemed for cash, sold or exchanged for any other products or services.

Deposit and Payment should be settled by Eligible Card to redeem the offer. No splitting of bills is allowed.

Citibank Hong Kong and Rosewood Hong Kong reserve the right to amend or cancel the promotion and any of its terms and conditions, without prior notice.

In case of any disputes, the decision of Citibank Hong Kong and Rosewood Hong Kong shall be final.

Citi Prestige Card – Staycation Program General Terms & Conditions:

Please visit Citi Prestige Card – Staycation Program General Terms & Conditions