New Year Lucky Draw
Terms and conditions apply
Open a Citigold account to enjoy up to HK$56,000 cash rebate and a 1 tael 999.9 gold coin!
New Funds Offer
Fund in HK$5,000,000 or above to enjoy HK$20,000 cash rebate
Investment Offer
Subscribe and maintain mutual funds, bonds or structured products at a designated balance to enjoy up to HK$30,000 cash rebate and a 1-Tael 999.9 Gold Coin
999.9 Gold Coin
Engagement Offer
Complete the following actions to enjoy up to HK$1,000 cash rebate
Other Products Balance Offer
Draw down a mortgage loan or subscribe an insurance policy to
enjoy
HK$5,000 cash rebate
Investment Offer
Enjoy 0% spread for every successful FX transactions via Citi Mobile® App or Citibank Online within the first 3 calendar months from account opening
Learn more >
Enjoy 0% subscription fee for mutual fund subscription
made within the first 5 calendar months from account
opening
(cap at HK$22,500 subscription fee)
Enjoy HK & US Stock 3-month Brokerage Buy Fee Waiver and “Up to a Lifetime Fee Waiver on HK&US Stock Purchases”
Learn more >Referral Rewards
Refer your family and friends to join Citigold Private Client and Citigold and earn up to HK$13,888 cash rebate for each successful referral. The more you refer, the more you can earn!
For each successful Citigold Private Client referee with HK$20,000,000 designated balance
For each successful Citigold referee with HK$5,000,000 designated balance
Other Exclusive Offers
Open a Citigold account and designated credit card to earn fabulous rewards and up to 720,000 Points
Citi Prestige Card
(equivalent to HK$3,512)
Citi PremierMiles Card
Citi PremierMiles Card
To borrow or not to borrow? Borrow only if you can repay!
Open an account with 3 steps（Click here to watch the video）
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Application via Citi Mobile® App
What is remote account opening?
Mobile Account Opening enables you to open a checking / savings Account(s) and a Multi-Currency Account via Citibank Online and Citi Mobile®App, without visiting the branch. The process is simple and fast, and you can apply anytime, anywhere.
Why should I apply for a banking account via Citi Mobile ®App?
Convenient: You do not need to visit branch to open an
account.
Fast: It can take as little as 10 minutes to complete
the application (According to our usability test, the
majority of participants completed the application of
banking account and investment account within 10 mins.)
How can I apply for a banking account via Citi Mobile ®App?
Please complete the application form on your mobile and download the latest Citi Mobile®App from your respective app stores to complete several identity verification processes to open your banking account.
Is there any charge for applying for a banking account via Citi Mobile ®App?
"The application is free of charge. For other service
charges, please refer to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf
Why do I need to take photo of my HKID card from multiple angles?
This will help us validate your HKID card, so that you do not need to visit our branch in person for identity verification. Please ensure the HKID capture is not out of focus, nor blocked by glare or shadow.
Why do I need to take a selfie and blink my eyes twice?
This will help us to validate you are the HKID card holder, so that you do not need to visit our branch in person for identity verification.
Do I need to upload any document, e.g. Address proof?
Yes, you need to upload address proof and signature specimen during the application process via Citi Mobile®App. If we need additional information or documentation from you, we will contact you and complete the account opening process.
Is my application information secure and protected?
All information, including your HKID photos, selfie photos, personal information, username and password, will be encrypted throughout the submission.
Why have I failed the Identity verification and need to visit branch to complete the account opening?
Factors including the environment where you take the
HKID photos and selfie, e.g. if there is glare,
scratches on or damage to your HKID, etc, may affect the
accuracy of identifying your selfie against the HKID
photo.
Tips for photographing your HKID:
1.
Hold the edge of the HKID and place it in the white
frame
2. Avoid glare and reflections until frame
turns green
3. For the second photo, please ensure
your phone's flashlight reflection is within the red
frame in the middle. The outer white frame will turn
green, and the capture is complete
Why do I cannot resume my application?
You application data will only be available for 30 days for you to resume the application. After that, please submit a new application for account opening.
When will the banking account be ready for use?
Your banking account will be ready to use approximately
10 minutes after you complete the application process in
Citi Mobile®App.
Stock Account: The securities services will be
made available to you within 3 business days after
receipt of your completed application via Citi
Mobile®App and required documents (if
applicable).
How will I know my application status?
We will notify you of the account opening status via email and SMS approximately 10 minutes after you complete the application process in Citi Mobile ®App.
Why do I need to input my personal information to apply for a banking account?
You will need to input your latest personal information for Citibank's record during your banking account application process.
Do I need to open an account during business hours?
There are no time or place restrictions on opening your banking account. You simply complete the application form online and download Citi Mobile®App to complete the rest of the application, anytime and anywhere. It takes a minimum of 10 minutes to complete the application process if you meet the application criteria. (According to our usability test, the majority of participants completed the application of banking account within 10 mins.)
What’s a one-time password?
A One-time Password will be sent to you via SMS to verify your identity for account login.
Where is my one-time password?
The One-time Password will only be sent to your registered mobile number.
What do I have to be aware of during the registration for facial recognition?
When taking the photo, you need to:
1. Look straight into the camera, and
2. Remove all the accessories (e.g. hat, sunglasses,
mask) , and
3. Position your face within the circle, and
4. Eyes must be at the same level as the camera, and
5.
Blink your eyes once to start the countdown, and
6.
Wait for the countdown, and blink again for the selfie,
and you are done, and
7. Ensure adequate lighting
with no shadows or glare, and
8. Use a plain and
clean background.
How can I resume my application?
"You will receive an email and sms with your application
ID and you can simply follow the below steps to resume
your application:
1. Open Citi Mobile ®App
2. Click on 'Open a bank account'
3. Enter your application ID which is sent to your
mobile number or email address"
Online Banking Username / Password
Do I need to create an Online Banking Username / Password if I have already registered one with my credit card?
No, you don't. You can use your registered log in
username and password to log into Citibank Online or
Citi Mobile®App.
Citibank Online:
www.citibank.com.hk
What if I forget my Online Banking Username / Password?
You can reset your Online Banking Username / Password at the main page of www.citibank.com.hk or Citi Mobile®App. You may click "Forgot?" to reset them.
Do I need to create Online Banking Username / Password if I have not registered it yet?
Yes, you have to create a user name/ Password by clicking "register" at www.citibank.com.hk or "New? Create a login account" at Citi Mobile®App.
Banking account services
How can I update my account information after the account is successfully opened?
If you wish to update your email address, home/office
phone number and correspondence address, please log in
to Citibank Online to do so. If you wish to update other
personal information, please download the “Change of
Contact Details” form at www.citibank.com.hk/e-Contact
and submit according to the instruction in the form; OR
visit any of our branches for help.
Citibank
Online: www.citibank.com.hk
Will I be charged for the banking plan that I signed up for in the application?
For the fees of individual services, please refer to the
latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf
ATM Card Activation and PIN set up
After my account is successfully opened, when will I receive the ATM card ?
ATM Card will be dispatched upon the account being successfully opened. Normally you will receive the ATM card within 3 to 5 working days, excluding Saturdays, Sundays and public holidays.
How can I activate the ATM card and set up ATM PIN?
You can activate your ATM card via Citibank Online or
Citi Mobile ®App by following the steps
below:
Citibank Online:
i. Login to Citibank Online
ii. Click on ‘Services’ and 'My Profile'
iii. Select ‘Activate ATM/Debit/Credit Card’
iv. Follow the instructions and submit the request with
One Time Password
Citibank Online: www.citibank.com.hk
Citi Mobile®App:
i. Login to Citi Mobile ®App
ii. Click on ‘Profile&Settings'
iii. Select ‘Activate ATM/Debit’
iv. Follow the instructions and submit the request with
One Time Password
Is there any deadline for activating the ATM card and setting up ATM PIN?
Please activate the ATM card and set up ATM PIN at your earliest convenience. The ATM card will be cancelled if you do not activate it within 90 calendar days.
What if I forget the ATM PIN?
You can reset the ATM PIN via Citi
Mobile®App by following the steps
below:
i. Login to Citi Mobile®App
ii. Click on ‘Profile & Settings’
iii. Select ‘Create/Reset ATM Pin’
iv. Follow the instructions and submit the request with
One Time Password
Open an account with 3 steps（Click here to watch the video）
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1
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Fill in Personal Information
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Fill in Personal Information Apply for Investment account at the same time Register for Citibank Online at the same time Receive your Application ID and upload all required documents in Citi Mobile® App |
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2
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Download Citi Mobile® App to upload
your selfie and documents
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Select “Open a Bank Account” in Citi Mobile ® App Fill in the Application ID
Verify your HKID Card Capture your selfie Capture your address proof Capture your signature specimen Application complete |
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3
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Register FPS and receive funds
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After logging in, tap
Manage Payments/Payees then FPS Addressing Service Tap "Mobile Number" Select the account you want to link to Enter the One-time Password from the SMS sent to your registered mobile number Done |
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Application via Citi Mobile® App
What is remote account opening?
Mobile Account Opening enables you to open a checking / savings Account(s) and a Multi-Currency Account via Citibank Online and Citi Mobile®App, without visiting the branch. The process is simple and fast, and you can apply anytime, anywhere.
Why should I apply for a banking account via Citi Mobile ®App?
Convenient: You do not need to visit branch to open an
account.
Fast: It can take as little as 10 minutes to complete
the application (According to our usability test, the
majority of participants completed the application of
banking account and investment account within 10 mins.)
How can I apply for a banking account via Citi Mobile ®App?
Please complete the application form on your mobile and download the latest Citi Mobile®App from your respective app stores to complete several identity verification processes to open your banking account.
Is there any charge for applying for a banking account via Citi Mobile ®App?
"The application is free of charge. For other service
charges, please refer to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf
Why do I need to take photo of my HKID card from multiple angles?
This will help us validate your HKID card, so that you do not need to visit our branch in person for identity verification. Please ensure the HKID capture is not out of focus, nor blocked by glare or shadow.
Why do I need to take a selfie and blink my eyes twice?
This will help us to validate you are the HKID card holder, so that you do not need to visit our branch in person for identity verification.
Do I need to upload any document, e.g. Address proof?
Yes, you need to upload address proof and signature specimen during the application process via Citi Mobile®App. If we need additional information or documentation from you, we will contact you and complete the account opening process.
Is my application information secure and protected?
All information, including your HKID photos, selfie photos, personal information, username and password, will be encrypted throughout the submission.
Why have I failed the Identity verification and need to visit branch to complete the account opening?
Factors, including the environment where you take the
HKID photos and selfie, e.g. if there is glare,
scratches on or damage to your HKID, etc, may affect the
accuracy of identifying your selfie against the HKID
photo.
Tips for photographing your HKID:
1.
Hold the edge of the HKID and place it in the white
frame
2. Avoid glare and reflections until frame
turns green
3. For the second photo, please ensure
your phone's flashlight reflection is within the red
frame in the middle. The outer white frame will turn
green, and the capture is complete
Why do I cannot resume my application?
You application data will only be available for 30 days for you to resume the application. After that, please submit a new application for account opening.
When will the banking account be ready for use?
Your banking account will be ready to use approximately
10 minutes after you complete the application process in
Citi Mobile®App.
Stock Account: The securities services will be
made available to you within 3 business days after
receipt of your completed application via Citi
Mobile®App and required documents (if
applicable).
How will I know my application status?
We will notify you of the account opening status via email and SMS approximately 10 minutes after you complete the application process in Citi Mobile ®App.
Why do I need to input my personal information to apply for a banking account?
You will need to input your latest personal information for Citibank's record during your banking account application process.
Do I need to open an account during business hours?
There are no time or place restrictions on opening your banking account. You simply complete the application form online and download Citi Mobile®App to complete the rest of the application, anytime and anywhere. It takes a minimum of 10 minutes to complete the application process if you meet the application criteria. (According to our usability test, the majority of participants completed the application of banking account within 10 mins, excluding investment account.)
What’s a one-time password?
A One-time Password will be sent to you via SMS to verify your identity for account login.
Where is my one-time password?
The One-time Password will only be sent to your registered mobile number.
What do I have to be aware of during the registration for facial recognition?
When taking the photo, you need to:
1. Look straight into the camera, and
2. Remove all the accessories (e.g. hat, sunglasses,
mask) , and
3. Position your face within the circle, and
4. Eyes must be at the same level as the camera, and
5.
Blink your eyes once to start the countdown, and
6.
Wait for the countdown, and blink again for the selfie,
and you are done, and
7. Ensure adequate lighting
with no shadows or glare, and
8. Use a plain and
clean background.
How can I resume my application?
"You will receive an email and sms with your application
ID and you can simply follow the below steps to resume
your application:
1. Open Citi Mobile ®App
2. Click on 'Open a bank account'
3. Enter your application ID which is sent to your
mobile number or email address"
Online Banking Username / Password
Do I need to create an Online Banking Username / Password if I have already registered one with my credit card?
No, you don't. You can use your registered log in
username and password to log into Citibank Online or
Citi Mobile®App.
Citibank Online:
www.citibank.com.hk
What if I forget my Online Banking Username / Password?
You can reset your Online Banking Username / Password at the main page of www.citibank.com.hk or Citi Mobile®App. You may click "Forgot?" to reset them.
Do I need to create Online Banking Username / Password if I have not registered it yet?
Yes, you have to create a user name/ Password by clicking "register" at www.citibank.com.hk or "New? Create a login account" at Citi Mobile®App.
Banking account services
How can I update my account information after the account is successfully opened?
If you wish to update your email address, home/office
phone number and correspondence address, please log in
to Citibank Online to do so. If you wish to update other
personal information, please download the “Change of
Contact Details” form at www.citibank.com.hk/e-Contact
and submit according to the instruction in the form; OR
visit any of our branches for help.
Citibank
Online: www.citibank.com.hk
Will I be charged for the banking plan that I signed up for in the application?
For the fees of individual services, please refer to the
latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf
ATM Card Activation and PIN set up
After my account is successfully opened, when will I receive the ATM card ?
ATM Card will be dispatched upon the account being successfully opened. Normally you will receive the ATM card within 3 to 5 working days, excluding Saturdays, Sundays and public holidays.
How can I activate the ATM card and set up ATM PIN?
You can activate your ATM card via Citibank Online or
Citi Mobile ®App by following the steps
below:
Citibank Online:
i. Login to Citibank Online
ii. Click on ‘Services’ and 'My Profile'
iii. Select ‘Activate ATM/Debit/Credit Card’
iv. Follow the instructions and submit the request with
One Time Password
Citibank Online: www.citibank.com.hk
Citi Mobile®App:
i. Login to Citi Mobile ®App
ii. Click on ‘Profile&Settings'
iii. Select ‘Activate ATM/Debit’
iv. Follow the instructions and submit the request with
One Time Password
Is there any deadline for activating the ATM card and setting up ATM PIN?
Please activate the ATM card and set up ATM PIN at your earliest convenience. The ATM card will be cancelled if you do not activate it within 90 calendar days.
What if I forget the ATM PIN?
You can reset the ATM PIN via Citi
Mobile®App by following the steps
below:
i. Login to Citi Mobile®App
ii. Click on ‘Profile & Settings’
iii. Select ‘Create/Reset ATM Pin’
iv. Follow the instructions and submit the request with
One Time Password
For clients with minimum asset under management of HK$1.5 million to enjoy prestigious financial services
Apply Now
For clients with minimum asset under management of HK$8 million to enjoy private bank tiering services
Learn more
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Trusted Advisory to provide you with insights, analysis and investment strategies |
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Advisory tool that enables you to set review and manage all your investment plans in one place |
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Citi NextGen Account tailored for teens aged 11-17 to get an early head-start on independent financial management |
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Global Advantage provides you access to the latest market insights and webinars |
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Welcome offer Terms and
Conditions
Product Terms and Conditions ^ Citigold is exclusive for clients who maintain the “Average Daily Combined Balance” HK$ 1,500,000 or above |
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An individual account under the child’s name |
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Global spending with child’s debit card |
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Level up on financial literacy |
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24/7 parental control |
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Trusted Advisory to provide you with insights, analysis and investment strategies |
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Advisory tool that enables you to set review and manage all your investment plans in one place |
|
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Citi NextGen Account tailored for teens aged 11-17 to get an early head-start on independent financial management |
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Global Advantage provides you access to the latest market insights and webinars |
|
Welcome offer Terms and
Conditions
Product Terms and Conditions ^ Citigold is exclusive for clients who maintain the “Average Daily Combined Balance” HK$ 1,500,000 or above |
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Apply to get the upgraded welcome
offer of 720,000 Points
(equivalent to
HK$3,512 Cash Rebate)
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Citi Prestige Concierge |
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Complimentary 4th night at any hotel |
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Complimentary global airport lounge access |
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Local spending HK$6 = 1 Mile; Overseas Spending HK$4 = 1 Mile |
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Up to extra 30% Annual Relationship Points |
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Complimentary travel insurance and much more |
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Annual fee of HK$3,800 |
Apply to get the welcome offer of
HK$1,600 Cash Rebate
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Overseas spending as low as HK$3=1 mile |
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No handling fee for mileage redemption |
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Points will never expire |
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Complimentary access to worldwide airport lounge |
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Purchase protection insurance |
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Free Travel Insurance |
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First year annual fee waiver |
Apply to get the welcome offer of
HK$1,600 Cash Rebate
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Enjoy up to 3% Points Rebate for Shopping & Entertainment spend |
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1% Points Rebate for all local Mobile Payments |
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Points that never expire |
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First year annual fee waiver |