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Get Started

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    Activate and
    Fund your Account

    You will be mailed a Citigold ATM Card if you have not yet received these at the Citibank branch. Please sign and return the ATM Card acknowledgement form so that your PIN can be mailed to you.

    Transfer funds to your Citigold account and start to enjoy the banking services!

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    Register With
    Citibank Online

    With your Citigold ATM Card and PIN in hand, register for Citibank Online from your desktop now and enjoy the full suite of banking services including e-Statement, bill payment, fund transfers at a time and place of your convenience.

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    Determine Your
    Investment Risk Profile

    Every customer has unique investment needs. By completing the Investment Risk Profiling Questionnaire, you will have a better understanding of your financial capability, investment objectives and risk appetite. You can do this online or by contacting the Investment Service Hotline at (+852) 2860 0222 or visit any Citibank branch.

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Set Up Funds Transfer

Use Bank Code 250, Branch Code 390 and your Account Number to transfer funds or to set up a payroll deposit to Citibank. Complete the and submit to your company's HR Department for Automatic Deposit or set up a Standing Instruction with your existing bank.

You can obtain your account number via the following channels.

  1. Monthly Statement
  2. Citibank Hotline
  3. Citibank Online: https://www.citibank.com.hk
    1. Click "Unmask Account Number" after logging in
    2. Confirm a One-Time Password Authentication
    3. Your account number will be unmasked until you sign off

Online Card Activation

Activate your card and create your PIN via Citibank Online:

Citibank Online
Log on to www.citibank.com.hk

  1. Select “My Profile”
  2. Select “Manage ATM/Debit/Credit Card”
  3. Select “Activate ATM/Debit/Credit Card”
  4. Select “Create/Reset ATM PIN”*

* The 4th Step mentioned above is applicable for clients who do not have ATM PIN.

What Does Citigold
Mean to You?

  • Your Relationship Team

    Your dedicated Relationship Manager will support you throughout your Wealth Journey. You will also have access to a Citigold Associate who will help you with your day-to-day banking needs.

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  • Your Team of Advisors

    Your Relationship Manager will partner with Citi's team of experts comprising of Investment, Treasury, Insurance and Mortgage specialists to help you create an investment strategy that meets your financial goals.

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  • World Class Wealth Management

    Whether you are planning to grow your wealth or protect your assets, you can choose from a wide range of Citigold product offerings including Stocks, Mutual Funds, Bonds, Structured Products and more to achieve your goals.

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  • Your Exclusive Privileges

    Enjoy benefits and lifestyle privileges befitting your Citigold status including, up to 30% extra Citigold relationship points on your Citi Prestige Card, free banking services, invitations to events and preferential pricing.

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Wealth Advisory

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Are You A
Global Traveler?

Global ATM Withdrawal

Your Citigold ATM Card lets you withdraw cash fee-free from over 13,000 Citi ATMs worldwide.

Emergency Cash Support

If you need emergency cash while travelling, visit any of our more than 300 Citigold Centers to withdraw up to USD 10,000 fee-free in selected countries from your account.

Citi World Privileges

Shop and dine like a local anywhere in the world with Citi World Privileges.

Are You A
Global Citizen?

Your Global Status Recognition

Enjoy Citigold status when opening an account overseas.

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Global View Of Accounts

View all account balances from your various global Citibank relationships in a single secure page.

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Manage Your
Accounts

  • Online Banking

    Seize control of your time and money with the click of a mouse.

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  • Online Stock Account

    Apply now for an Online Stock Trading Account to buy and sell securities in various markets easily.

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  • E-statement

    You can access and download your statements securely at your convenience from Citibank Online. Enroll now if you've not already done so.

    Learn More >

  • Online Bill Payment

    Automatically set up and arrange payment of your bills from over 300 EPSCO merchants online.

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  • Citi Alerts Service

    Subscribe to our free Citi Alerts Service and get instant SMS and email alerts when there are any transactions on your accounts or when your trades are executed.

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  • Citibank Global Transfer

    Instantly transfer funds between Citibank accounts worldwide.

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Download the Citi Mobile App for your devices.
Google Play App Store

24-Hour Toll-Free Access

Call our Citigold hotline at (+852) 2860 0111 or access Home Connect at IDD-800-2484-2633 from anywhere in the world for assistance on your account or phone banking. The IDD code of the country from which you are calling needs to be entered.

Your Citigold Network

Find your nearest local Branch or ATM. With over 300 Citigold Centers and more than 3,000 Branches in 24 countries, continue to enjoy your Citigold status, benefits and privileges anywhere.

Important Information

Your Relationship With Citi Service Fees Terms And Conditions Privacy Banking Account Security Advice Currency Management Guide
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Citibank (Hong Kong) Limited